Facilitation Moves: Gain the confidence to handle whatever people bring

You know your stuff, and you may already be comfortable presenting but what happens when people say or do something you didn’t expect? Perhaps you rush to fill the silence, start explaining more when the energy drops, or leave a meeting wondering why the same two people did all the talking.

If you lead meetings, workshops, change conversations or stakeholder sessions where people’s thinking and commitment matter, this workshop is for you. You don’t need ‘facilitator’ in your job title. Good facilitation means noticing what’s happening and knowing what to do, especially when things don’t go to plan.

In 3 hours, you'll be able to:

1. Start in a way that makes people want to join in early

2. Ask questions that generate real thinking, not just nodding

3. Understand how people differ and what they need from you as the facilitator

4. Respond confidently to silence, dominant voices and low energy, and bring conversations back on track

5. Build psychological safety without softening the standard

6. Guide the group to a clear outcome without carrying every answer yourself

What's included

• Live workshop on Zoom with Linda Manaena and Nicole Stafford

• A practical field guide with phrases, prompts, and tools you can use straight away

• Bonus: your DISC behaviour profile. Find out which of your habits help you lead and which quietly take over.

What people say

‘I’ve run plenty of meetings and workshops, but this gave me practical ways to handle the moments I usually find difficult. I left with language and tools I could use immediately.’ Jane G, NSW

‘Linda and Nicole made the ideas easy to understand and genuinely useful. The examples felt like situations I deal with every week, not textbook scenarios.’ Eve K, Vic

'The session helped me notice habits I didn’t realise were getting in the way. I now ask better questions, speak less and get much more contribution from the group.’ Oliver M, Tas