Focused on fair: Ombudsman services, your rights and navigating the complaints process

If you've ever had a problem with a service provider – maybe an energy company, a phone provider or a government service – you'll know it's not always easy to find your way through their complaints process. And that's where Ombudsman services come into the picture, helping people understand their rights, making enquiries on their behalf and ensuring services treat people fairly.

For World Ombudsman Day, join us for an engaging conversation with key Ombudsman services in Victoria and nationally, exploring the role of an Ombudsman, the types of issues they can help with, common themes in the complaints they receive, and the role of fairness in their work.

This conversation will equip community leaders, advocates and service providers with more information about the services available to assist their community to seek help if they need it.

Date and time

Friday 16 October 2026

Doors open 12.00pm, presentations commence 12.15pm

This event is free to attend, but registration is required.

Venue

Whittlesea Community Activity Centre, 57–61 Laurel Street, Whittlesea 3757

Light refreshments will be provided.

This is an accessible venue, and Auslan interpreting will be available.

Further information

Contact the Victorian Ombudsman engagement team via engagement@ombudsman.vic.gov.au or 0427 007 269.