Driving Business Growth Through Disability-Inclusive Customer Experience

Duration: 2.5-hour live interactive Online Workshop.

Date: Thursday 6th November 2025

Time: 2.00pm- 4.30pm

Overview

This workshop is designed to support franchisors, franchisee, small business and their teams in delivering inclusive, respectful, and high-quality customer experiences. By understanding the needs of customers with disability and embracing inclusive practices, businesses can strengthen loyalty, expand market reach, and align with national expectations for diversity and inclusion.

Why This Training Matters

Regulatory requirements and legislation expect business to provide diversity by fostering inclusive environments and removing barriers to participation.
Inclusive service delivery leads to better customer engagement, stronger team culture, and improved business outcomes.
Customers with disability are more likely to avoid businesses with poor diversity reputations and often report unmet needs and experiences of discrimination.

The Business Opportunity

People with disability and their networks represent a multi-billion-dollar consumer market.
Inclusive businesses gain loyal customers, expand their reach, and stand out in competitive markets.
Inclusive service isn’t just the right thing to do — it’s a smart business strategy.

Training Outcomes

Participants will:

Understand the value of disability-inclusive service delivery
Learn practical strategies to improve customer experience
Build team confidence in engaging with diverse customers
Identify simple changes that make a big impact

Who Should Attend?

Franchisors
Franchisee’s
Small business
Customer service teams
Managers and team leaders
Anyone in the point-of-sale industry

Cost

Franchise Council Australia (FCA) Members: $150 (plus GST)

Non-Members: $170 (plus GST)

Discount

For organisations wishing to purchase 5+ tickets, we are offering a discount. To access this offer, please contact marylou.mcpherson@nds.org.au

** Please note tickets are not to be shared - one ticket per attendee.

If you have any questions, please contact the Learn and Develop team at learnanddevelop@nds.org.au.