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Foundational Technical Assistance Workshop: Kauaʻi County

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Fri, Dec 4, 8:30am - Sat, Dec 5, 5pm H-AST

Description

This Foundational Technical Assistance (FTA) Workshop is designed for Kauaʻi County businesses, entrepreneurs, cultural practitioners, nonprofits, stewardship organizations, and community initiatives interested in better understanding and engaging with Hawaiʻi’s visitor industry.

Content of the workshop's two days complement one another, but participants may register for either day individually or attend both.

Day 1: Finding Your Place in Hawaiʻi’s Visitor Industry

Understanding Hawaiʻi’s Visitor Industry, Visitors & Opportunities

Learn how Hawaiʻi’s visitor industry works, where opportunities exist, who Hawaiʻi’s visitors are, and what influences their choices. Through practical activities and insights from industry professionals, you’ll identify the visitors who are the right fit for what you offer and strengthen how you reach and communicate with them.

Day 2: Creating Visitor Products, Experiences & Opportunities

Designing Things Visitors Want While Staying Rooted in Place, Community & Culture

Explore how to develop or strengthen visitor-facing products and experiences that advance your goals while remaining rooted in Hawaiʻi as a place, community, and culture. Work through practical considerations including product and experience design, pricing and viability, and visitor engagement.

FTA is part of HTA’s Technical Assistance & Capacity Building (TACB) programs, supporting the development of a more regenerative visitor industry by strengthening local businesses and nonprofits, fostering meaningful visitor experiences, and helping ensure tourism creates greater value for Hawaiʻi’s people, places, and culture.

Agenda

  • 8:30 am - 9:00 am

    Registration, Coffee & Talk Story

  • 9:00 am - 9:30 am

    Welcome & Setting the Day's Foundation

    The workshop begins by grounding you in you own goals rather than tourism itself. O ke kahua ma mua, ma hope ke kūkulu. “First the foundation, then the building.”

  • 9:30 am - 10:30 am

    Understanding Hawaiʻi’s Visitor Industry

    We'll build a practical understanding of Hawaiʻi’s visitor industry, the resources tourism brings into Hawaiʻi, and the many ways businesses and organizations participate in the industry.

  • 10:50 am - 12:00 pm

    Visitor Industry Panel and Q&A

    Industry professionals share how their sectors work, how they connect with visitors, and how your business or organization can work with them.

  • 12:00 pm - 1:00 pm

    Lunch & Networking

  • 1:00 pm - 2:20 pm

    Understanding Our Visitors

    We'll explore who visits Hawaiʻi, what they are looking for, where they encounter opportunities, and what influences what they choose to do and buy.

  • 2:40 pm - 4:40 pm

    Storytelling, Marketing & Communications

    We'll explore how to communicate what they offer in ways that capture the interest of the visitors you want to reach and give them a reason to choose you.

  • 4:40 pm - 5:00 pm

    Reflections & Next Steps

Speaker Lineup

  • Brandon Fairchild, PhD., Ward Research & Solutions Pacific

    Brandon Fairchild, PhD., Ward Research & Solutions Pacific

    Hānau to Ohio and home in Hawaiʻi, Brandon serves as Program Manager for the Foundational Technical Assistance (FTA) program. This role aligns with much of Brandon's work in tourism, which focuses on directing greater resources from Hawaiʻi's largest economic driver into the regeneration of ʻāina and kaiāulu by bridging the gap between industry and community. In addition to FTA, Brandon was the lead researcher and author of HTA's 2026-2028 Destination Management Action Plans, manages HTA's Community Tourism Collaborative (CTC) programs, and has conducted research in regenerative tourism for Kamehameha Schools. He lives in Salt Lake, Oʻahu with his husband and holds a PhD in Sociology from Temple University in Philadelphia. His dissertation research focused on community, healing, and resilience with Puʻuhonua ʻo Waiʻanae houseless village led by the late Aunty Twinkle Borge. He aliʻi ka ʻāina; he kauwā ke kanaka.

  • Carmela Resuma, Kilohana x Hawaiian Council

    Carmela Resuma, Kilohana x Hawaiian Council

    A daughter of immigrants from the Philippines and a malihini to Hawaiʻi, Carmela has been privileged to serve as a volunteer and board member for various ʻāina-based and NHOs in Hawaiʻi and throughout the globe. In her current role with Kilohana x Hawaiian Council, she leads programs that engage tourism a force for good in the community. She oversees initiatives like ʻUmeke, which reinvests millions of dollars into cultural preservation, ʻāina stewardship, and community programs, as well as Qurator, Hawaiʻi's official mark of responsible tourism. She also serves on the Governor’s Green Fee Advisory Council. Outside of her formal roles, Carmela can often be found removing invasive grass or fawning over native plants, especially her current favorite: ʻākulikuli. Witnessing the transformation of the Kaloko Inlet on the Kaʻiwi coast of Oʻahu back to a native ecosystem has taught her about the immense power that comes when community and ʻāina lead the path forward.

  • Lindsay Sanborn, Hawaiʻi Tourism Authority

    Lindsay Sanborn, Hawaiʻi Tourism Authority

    Born and raised in Kāneʻohe, Oʻahu, Lindsay is a passionate and compassionate advocate for regenerative tourism and destination stewardship in Hawaiʻi. Through her work with the Hawaiʻi Tourism Authority, she oversees both the Technical Assistance & Capacity Building (TACB) and Workforce Development programs, helping strengthen the people, organizations, and partnerships that contribute to more resilient visitor economies across the pae ʻāina. Lindsay is also heavily involved with HTA's Community Partnership Programs, supporting grant and event support initiatives for community, industry, and government partners that reflect Hawaiʻi's unique places, cultures, and values. Known for her collaborative spirit and unwavering encouragement of others, Lindsay is deeply committed to helping individuals and organizations grow in ways that create lasting benefits for ʻāina, kamaʻāina, and visitors.

  • Rebecca J. ʻI. Soon, Ward Research & Solutions Pacific

    Rebecca J. ʻI. Soon, Ward Research & Solutions Pacific

    With ancestral roots connecting back to Waiheʻe, Maui, Massachusetts, the Azores, East Asia, and throughout Europe, Becky was born and raised on Oʻahu. Across her prolific career in housing, homelessness, civil rights, immigration, health access, environmental protection, small business advocacy, and community-based planning, she focuses on systems change rooted firmly in improving community well-being. An attorney, entrepreneur, and aspiring mahiʻai now living in Hilo, she brings a deep ability to translate information, data, and ʻike across sectors, build bridges, and move complex ideas toward practical action in service of Native Hawaiian communities and more just, place-rooted futures for Hawaiʻi nei.

  • Samira Siale, Kauaʻi Visitors Bureau (Day 1 Panelist)

    Samira Siale serves as Island Director for the Kauaʻi Visitors Bureau (KVB), part of the Hawaiʻi Visitors and Convention Bureau (HVCB). In this role, she works at the intersection of tourism, community stewardship, government relations, and industry collaboration. Samira is committed to ensuring that tourism strengthens Kauaʻi’s economy while remaining responsive to the needs, values, and well-being of its residents. Before joining KVB, Samira served as Executive Director of the Hawaiʻi Lodging & Tourism Association (HLTA) – Kauaʻi Chapter, helping guide the organization through the post-pandemic recovery. During her tenure, she achieved unprecedented membership growth, increased sponsorship support, and strengthened member engagement through industry events and programs. She also led Kauaʻi’s Annual Visitor Industry Charity Walk, achieving record-breaking fundraising results year after year and raising the highest amount per capita among the islands. These efforts benefited more than 50 Kauaʻi nonprofit organizations annually. Through this work, Samira developed strong relationships with hospitality leaders, government agencies, nonprofit organizations, educators, and community partners. Her hospitality and tourism experience also includes leadership roles with Enterprise Holdings and Hertz Rent-A-Car on Kauaʻi, where she managed resort and corporate partnerships, local branch operations, sales, workforce development, and customer service. Earlier in her career, she served as Team and Marketing Director for a top-producing RE/MAX real estate team in Vancouver, Canada. Before moving to Kauaʻi, she was recognized among the top 100 real estate agents in Western Canada based on completed sales volume. Her work also included collaborating with local officials, planning departments, and developers on rezoning efforts to address housing shortages. Samira serves as Board President of the Mākaʻiwa Initiative, supporting the development of the East Kauaʻi Mobility Hub and other transportation solutions designed to benefit residents, employees, and visitors along Kauaʻi’s Coconut Coast. This area was identified as a “hot spot” in Kauaʻi’s Destination Management Action Plan (DMAP). She also serves on the board of the HLTA – Kauaʻi Chapter, the Green Fee Advisory Committee, and the Kauaʻi Chamber of Commerce’s Public Policy Committee. She is passionate about bringing people together, developing meaningful partnerships, creating opportunities for the next generation, and using tourism as a force for positive community impact. Above all, Samira is guided by her deep love for Kauaʻi and her personal commitment to serving the island community she is proud to call home.

  • Additional speaker announcements coming soon.

FAQs

  • I don’t live on Kauaʻi. Are workshops available on my island?

    FTA workshops will also be offered on:

    • Maui: October 30-31

    • Oʻahu: November 13-14

    • Hawaiʻi Island: November 20-21

    Check out the other events by clicking our host name.

  • Can I attend virtually?

    No. These are in-person workshops, and virtual participation is not available.

  • Do I have to attend both days?

    No. Each day is designed as a standalone workshop, so you may register for either day individually. However, we strongly encourage attending both if you can.

    The workshops are designed to build on one another, with Day 1 helping you understand Hawaiʻi’s visitor industry, visitors, and opportunities, and Day 2 helping you apply that understanding to strengthen what you offer.

    A discounted two-day registration is available.

  • Are meals included with registration?

    Yes. Registration includes a light continental breakfast and coffee (such as pastries) and lunch each day.

  • What time should I arrive?

    Please plan to arrive between 8:30 and 9:00 AM for check-in, coffee, and networking. The workshop will begin promptly at 9:00 AM.

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