Deloitte presents: GenAI in ServiceNow, the Reality and the Revolution

What is the reality of Gen AI in ServiceNow? In this practical session we’ll look at the real-world use cases offered by ServiceNow and our innovation on top to transform Service Management. From helping customers submit valuable information, to alleviating the pain around knowledge management, we will demonstrate how Gen AI can help today, and utilising the ESM framework, show what the future may look like, including integration. We’ll help to de-mystify some of the concepts around Gen AI and dig in to the reality.