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    Having Difficult Conversations (Hobart)

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    Event description

    Course Content

    One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

    This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

    • Understanding the communication process
    • Using empathy to adapt your message
    • Feedback versus information
    • Common mistakes when having difficult conversations
    • Key steps to follow when having a difficult conversation
    • Bullying versus performance management

        Learning Outcomes

        • Understand communication styles
        • Adapting the message to suit the audience
        • Increased confidence to address issues
        • Structured approach to holding discussions
        • A Personal Action Plan

            Who should attend?

            This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.


            Delivery Information

            Duration: 2 hours

            Locations: State-wide


            $175 TCCI member

            $260 non-member

            More Information?

            Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email

            PLEASE NOTE:

            If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

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