Master the Skills to Handle Tough Workplace Discussions with Confidence

Difficult conversations are unavoidable in leadership roles—but avoiding them can lead to bigger problems. Whether it’s addressing performance issues, giving constructive feedback, or managing workplace concerns, knowing how to handle these discussions professionally and effectively is a crucial skill for any manager or team leader.

What You’ll Learn:

Understand different communication styles and how to adapt your message
Deliver feedback that drives improvement and positive change
Avoid common mistakes that make conversations harder than they need to be
Follow a structured approach for clear and productive discussions
Recognise the difference between bullying and performance management

This practical, hands-on workshop is designed for managers, supervisors, and team leaders responsible for overseeing employees and handling workplace challenges. You’ll leave with a Personal Action Plan to apply these skills immediately in your role.

Why this course is for you:

This course is perfect for anyone who…

Struggles with addressing performance issues or workplace concerns
Wants to feel more confident handling tough conversations
Needs to provide feedback that leads to real improvement
Supervises a team and wants to maintain a positive work environment
Wants to avoid common mistakes that make difficult discussions harder
Is responsible for managing employee performance and workplace behaviour

Having Difficult Conversations

Choose your tickets

Member Only *Early Bird Special (until 31 July)* ticket

Member ticket

Non- Member ticket

Member Only Early Bird Special (until 31 July) ticket