Having Difficult Conversations

Date: Wednesday 13 August 2025

Time: 1.30pm to 3pm SA, NT | 2pm to 3.30pm VIC, NSW, ACT, TAS, QLD | 12pm to 1.30pm WA

Audience: For approved providers, Executives and Senior Management

About the session:

In this session, Carmelle will guide the group in building the skills and confidence leaders and managers need to navigate difficult workplace conversations effectively. Participants will gain practical, hands-on tools and engage in facilitated scenarios and role plays designed to strengthen their ability to handle challenging discussions with clarity and confidence.

Learning Objectives:

·     Exploring where difficult conversations arise in the workplace

·     Understanding what the barriers to difficult conversations are

·     Appreciating why having difficult conversations are an essential part of our roles

·     Learning a variety of strategies to help promote a successful interaction

What past participants have said are their key take-aways from the module:

·     Increased confidence when tackling a conflict and not avoiding a difficult conversation

·     Greater understanding that all team members are on their own personal journeys in terms of experience 

·     Continued awareness that one’s opinion isn’t always necessarily the right opinion to have. The challenge is to be able to openly and honestly discuss various goals and beliefs to seek alignment.  

·     Motivated to explain one’s point of view more thoroughly and change one’s usual approach to a difficult conversation

Presented by Carmelle Hedges, ResolveHR

Carmelle is a Learning and Development Consultant, respected Content Producer, and Workplace Trainer/Facilitator for ResolveHR with over two decades of experience in the education sector.

With a particular interest in the changing needs of business in relation to workplace training, Carmelle brings a wealth of knowledge, skill, and innovation to her work.

Carmelle is committed to excellence in the field of learning and development. The combination of her experience across many sectors coupled with a keen desire to facilitate meaningful training sessions, results in her ability to empower individuals and impact business through education.

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

• Registration is one ticket per participant and all participants are required to access training on individual devices.

• Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee (you will receive an invoice for the extra attendee/s)

• Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)

• Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

• Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).

• Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACIA. ACIA disclaims all liability in relation to actions taken in response to information presented by speakers.