Healthy Empathy in Disability Services: Tools for Staff & Leaders

Dates & Times (Must attend both)

Session 1: Tuesday 29th October, 10:00 – 11:30 AM (online)
Session 2: Tuesday 19th November, 10:00 – 11:30 AM (online)

🌿 About this Training

This training is designed specifically for NDIS services and staff at all levels — from frontline support workers to coordinators and managers — to build resilience, strengthen inclusion, and improve feedback and supervision practices for more sustainable ways of working using Healthy Empathy.

Delivered over two interactive 1.5-hour online sessions, participants will learn practical, repeatable tools that can be applied immediately in their work with clients, colleagues, and teams.

🧩 Session Breakdown

Session 1: Understanding People Better – Healthy Empathy and Biases at Work

Discover what healthy empathy really is (and what it isn’t).
Explore the three types of empathy and why balancing them prevents burnout.
Unpack unconscious biases that shape our communication and assumptions.
Key Outcome: Staff gain a clear framework for practising healthy empathy and recognising biases, helping them strengthen relationships with clients, colleagues, and leaders while reducing the risk of burnout.

Session 2: Communicating with Care – Emotional Regulation and Empathetic Feedback

Learn emotional regulation techniques to stay calm and grounded under pressure.
Build emotional literacy to understand and name feelings in yourself and others.
Walk away with simple, repeatable tools for sustainable, human-centred leadership.
Key Outcome: Staff develop practical tools to manage emotions under pressure and deliver empathetic feedback, supporting wellbeing and improving both client outcomes and team culture.

🎯 Who Should Attend

NDIS service staff at all levels
Frontline disability support workers
Support coordinators and team leaders
Managers and executives seeking more inclusive, sustainable leadership practices

💡 Why Attend?

By combining Empathy First’s expertise in empathy training with Towards Better’s focus on disability inclusion, this training is uniquely tailored to the NDIS context. You’ll leave with tools that:

Reduce staff burnout and turnover
Improve supervision and feedback practices
Strengthen inclusion and team culture
Enhance client outcomes through better relationships

💵 Pricing

$50 per person +GST for both sessions (includes access to resources).
Group bookings welcome — contact us for invoicing or team discounts.
Affordable professional development designed for busy NDIS staff and leaders.

Contact

Ricky

0447574600

ricky@towardsbetter.com.au

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