Established in 2018, the Consumer Experience & Innovation (CXI) Research Group is part of the School of Business, Law, and Entrepreneurship at Swinburne University of Technology.
CXI’s mission is to advance knowledge and practice at the intersection between emerging technologies, consumer experience, and sustainable futures, in the context of business and tech.
Our unique team of experienced researchers, network of associates at leading Australian, European and American universities, and high-profile industry adjuncts, offers deep academic and industry expertise in:
- The impact and application of new technologies
- Customer, employee, and citizen experience
- Sustainable production and consumption
We work collaboratively with organisations across the public, private, government, and not-for-profit sectors to deliver powerful insights, using a range of research methodologies and conceptual frameworks.