How Can Service Design Improve Digital Government?

How can Service Design improve citizens' lives? How is the South Australian government working to improve our digital experiences through human-centred design?

The Office for Digital Government is uniquely positioned to build service design capability across government and embed a human-centred approach to improve digital services for South Australians. What are the challenges they are facing? What are the gains?

For our next event, Susi Masi will take us on a journey based on her experience working on many whole-of-government digital initiatives. She will share some learnings through a case study and will inspire us with some lessons learned. If you have got questions on how to start implementing a Human-Centred Design mindset in your team, join Susi and fellow members for a great informative session.

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About Susi

Susi Masi is a project manager in the Office for Digital Government, Department of the Premier and Cabinet (DPC), SA. She has worked on the establishment of many government digital initiatives and was recently part of establishing a new Human-Centred Design team in DPC. Before that, Susi worked in many areas of government including human services, housing, police and parliament.

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About Design for Humans

We're an Adelaide-based (but not Adelaide exclusive) community of people interested in human-centred design, design thinking, social innovation, experience, service and product design. We meet monthly in person and every day on our Slack channel - sign up for it here. 

Thank you to our online events sponsor Atomix for enabling our meetups via Zoom webinar.