Incident Reporting & Investigation Essentials Workshop (October 2025)

Duration: 3 Hours
Format: Live, Interactive Workshop

Ensure your organisation is fully prepared to meet its legal and ethical obligations under the NDIS Practice Standards and the NDIS (Incident Management and Reportable Incident) Rules 2018.

This critical training session provides a comprehensive, hands-on understanding of NDIS Incident Management—a core responsibility for all NDIS providers. Participants will gain the knowledge and tools needed to confidently manage incidents, protect participants, and maintain compliance in a high-stakes regulatory environment.

Through engaging discussions, real-world case studies, and practical exercises, attendees will develop the skills to:

• Identify and respond to incidents swiftly and appropriately

• Conduct thorough investigations

• Produce defensible, high-quality documentation

• Strengthen organisational risk management and governance

Workshop Objectives:

• By the end of this training, participants will be better equipped to:

  • Understand NDIS Incident Management: Recognise what is an incident, understand provider responsibilities, and how to navigate compliance requirements under NDIS legislation.

  • Implement Robust Incident Management Systems
    Explore how to build systems that promote accountability, transparency, and continuous improvement.

  • Identify and Report Reportable Incidents: Distinguish between reportable and non-reportable incidents and understand the importance of meeting NDIS reporting timelines.

  • Conduct Effective Investigations: Investigate incidents thoroughly and identify cause/s.

  • Improve Incident Reporting & Documentation: Strengthen skills in writing clear, defensible reports that support compliance and risk management.

  • Enhance Risk Management Strategies: Gain insight on improving organisational risk management practices to better protect everyone.

Who should attend?

This workshop is essential for anyone responsible for incident reporting or participant safety and well being:

• NDIS Providers

• Disability Support Workers

• Team Leaders & Coordinators

• Compliance & Quality Officers

Delivered by: Engels Floyd Quality Consulting.

The Engels Floyd Quality Consulting team brings extensive experience in NDIS compliance, quality systems, and incident management. With a strong focus on person-first, rights-based practice, their engaging and practical sessions support professionals to deliver safe, high-quality support.

Please note: One ticket per attendee, enter the session using the email you registered with.

If you have any questions, please contact the L&D team at learnanddevelop@nds.org.au.