Incident Response and Investigation for NDIS Providers

This workshop will guide you through the requirements for NDIS Providers relevant to reportable incident response and management, and best practice in incident investigations, including defensible documentation.

In this workshop you will gain an understanding of:

• What is and is not a reportable incident.
• How do organisations ensure systems are in place to identify, respond to, and notify reportable incidents.
• Incident investigation – best practice techniques and documentation to demonstrate effective incident management.
• Defensible documentation - the importance of good quality information and how to support staff to produce quality documentation to inform incident management processes.
• Quality and systems improvement – how to put in place processes that prevent recurrence when an incident has occurred.
• Case study – looking at an incident and working through how to respond.

Benefits

• Maintain organisational compliance with respect to the NDIS practice standards for incident management and reportable incidents.
• Improve organisational processes and systems in respect to identifying and responding to reportable incidents.
• Achieve appropriate outcomes for clients, workers, and your organisation.

IMPORTANT INFORMATION

• It is important to understand that we will be taking a roll call upon you logging in for the training. We will only allow those who have purchased a ticket and have registered for the training to attend the training session. Please ensure to provide your full name when registering for this training.
• This training is for individual attendance only and not for groups of people who are registered under the one registration. If your registration is for more than one person, please let us know asap, and we can discuss arrangements as your group will not be able to participate on the day.
• This workshop does not contribute to, or demonstrate competence requirements for auditors under the NDIS Approved Quality Auditor Scheme Guidelines 2018.
• If there are insufficient registrations for this workshop, EFA will cancel the workshop up to 24 hours prior to the planned time/date. If this is the case you will be contacted via email and will be issued a full refund.