Industry in Action 2026 (Perth)
Behind the scenes Perth tourism and hospitality experience
Building on the success of last year's "Serving Up Fremantle", this full-day professional learning experience is designed specifically for VET-in-Schools trainers delivering SIT20122 Certificate II in Tourism and SIT20322 Certificate II in Hospitality.
The day takes trainers behind the scenes at Optus Stadium, Lot 20, Baha and The Hotel School Perth, combining venue tours, guided city walks, a hands-on cocktail masterclass and practical classroom workshops. Along the way, trainers will hear directly from tourism and hospitality professionals about how venues operate, what industry expects from new staff and the career pathways available to students.
Trainers will refresh their industry currency, connect with industry professionals and fellow VET trainers, and leave with classroom-ready strategies to strengthen their delivery.
Units of Competency Addressed
The program supports a range of units across SIT20122 Certificate II in Tourism and SIT20322 Certificate II in Hospitality, with a key focus on:
SITXCCS014 Provide service to customers
SITXWHS005 Participate in safe work practices
SITXCCS015 Enhance customer service experiences
SITHFAB025 Prepare and serve non-alcoholic beverages
Event Details
Morning tea, lunch and event transport are provided. Places are limited, so we encourage you to register early.
All attendees will receive a Professional Learning Certificate of Attendance, which can contribute to your VET industry currency and ongoing professional learning requirements.
Payment can be made by credit card, or you can request an invoice for your accounts department by selecting "Invoice" at checkout. Please note that invoices can only be paid by bank transfer, not by credit card.
Agenda
- 8:30 am - 9:00 am
Registration
Registration opens at Optus Stadium, with tea, coffee and light snacks served on arrival.
- 9:00 am - 10:30 am
Behind the Scenes Tour at Optus Stadium
Go behind the scenes at Optus Stadium to see how a major venue delivers tourism, hospitality and events at scale. Trainers will tour premium function spaces and corporate suites, and hear how the stadium team approaches venue management, customer experience, food and beverage service and event planning.
- 10:30 am - 11:00 am
Walking Perth: Stories, Sights & Tourism Insights
Join Adie Chapman of Oh Hey WA on a guided walk from Optus Stadium to Lot 20, crossing Matagarup Bridge along the way. Adie will share stories of Perth's history and culture as the group passes Burswood Park, the Swan River and the city skyline, offering a firsthand look at how a guided tour shapes the visitor experience.
- 11:00 am - 12:30 pm
Cocktail Masterclass at Lot 20
Step behind the bar at Lot 20 for a hands-on cocktail masterclass led by experienced hospitality professionals. Trainers will practise mixology techniques and discuss responsible service, customer engagement and current beverage trends, with ideas that can be adapted for the VET classroom.
- 12:30 pm - 1:00 pm
Walking Perth: Laneways and Precincts
The walk continues from Lot 20 through Perth's laneways and urban precincts to Baha, highlighting the cultural landmarks and hospitality venues along the way, and how they combine to shape a visitor's experience of the city.
- 1:00 pm - 2:15 pm
Lunch at Baha: Hospitality in Action
Lunch is served at Baha, a rooftop pool bar in the heart of the city. Over lunch, Baha's staff and management will share how the venue operates, from customer experience and service delivery to events, food and beverage trends and venue management.
- 2:30 pm - 4:00 pm
Future Pathways: Inside The Hotel School Perth
The afternoon moves to The Hotel School Perth, where current students, educators and industry partners will share their career journeys and the skills employers look for across tourism and hospitality. Trainers will then take part in two practical workshops facilitated by Vivi Fernandez: Travel Motivations and Classroom Activities: exploring why people travel, with activities that can be adapted for the VET classroom. Interactive Career Quiz and Classroom Discussion: an interactive approach to exploring career opportunities, student interests and pathways across tourism and hospitality. Trainers will leave with practical resources and ideas to take straight back to their students.
- 4:00 pm - 4:15 pm
Return to Optus Stadium (If Required)
Complimentary transport back to Optus Stadium is provided at the end of the day for attendees who need to collect their vehicles.
Event Partners
Oh Hey WA
Oh Hey WA was founded in 2014 by 23-year-old Adie, who discovered her love for walking tours while backpacking through Europe. Inspired by the joy of exploring new places, she decided to bring that same sense of discovery to her hometown of Perth. So, despite just finishing a mechanical engineering degree, she swapped gears and launched her own tour company.
The Hotel School Perth
A leading provider of hospitality and tourism education, The Hotel School combines industry-focused learning with strong connections to employers and the broader sector. Its programs prepare students for careers across hotels, tourism, events and hospitality, with a strong emphasis on practical experience, professional development and industry engagement.
Tour Guides and Presenters
Adie Chapman, Oh Hey WA
Adie Chapman is the founder of Oh Hey WA, a Perth-based walking tour company passionate about connecting people with the city’s stories, hidden gems and vibrant culture. Since 2014, Adie has delivered engaging tours exploring Perth’s history, architecture, street art, laneways and hospitality scene.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity
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