Introduction to Cultural Capability – Online Training (90 mins)

Join us for a 90-minute interactive session designed for primary healthcare professionals working across the diverse communities of Western NSW. Introduction to Cultural Capability builds the knowledge, practical skills, and self-awareness needed to communicate effectively across cultures, strengthen engagement with patients, families, and communities, and support culturally safe, person-centred care in regional, rural, and remote settings.

Through real-world examples, group discussion, and reflective activities, participants will explore:

·       How culture shapes communication, expectations, and interactions in healthcare and professional settings

·       Practical strategies for respectful, effective cross-cultural communication with patients, colleagues, and communities

·       Approaches to delivering inclusive, culturally responsive services that improve engagement, access, and trust for people from culturally and linguistically diverse backgrounds

Topics include:

• The Case for Cultural Capability

• Understanding Culture and Cultural Perspectives

• Recognising Your Own Cultural Lens

• Cultural Dimensions and Their Influence on Behaviour

• Practical Tools for Cross-Cultural Communication

This session supports culturally safe practice, stronger community engagement, and more inclusive service delivery across the diverse health settings of Western NSW.

A certificate of attendance will be issued upon completion.

This webinar is supported by funding from Western NSW Primary Health Network through the Australian Government’s PHN Program.