Better onboarding journeys, with Krystal Higgins

Better Onboarding Journeys

Onboarding is not just a single event in the user’s experience. It is a process that links together many events, over time, to acclimate people to a new product or service. A well designed user onboarding experience will guide new users toward retention and engagement, support different user situations, and guide them through multiple stages of their journeys as they interact with a product.

In this workshop, you’ll learn:

• How to apply guided interaction as an onboarding strategy;
• How to define the end-goal of onboarding;
• How to map new user onboarding journeys with your team;
• How to prioritise key onboarding actions;
• And how to apply guidance to a single onboarding action.

This workshop will be a mixture of presentation and hands-on-activities hosted via Zoom and digital collaboration tool MURAL.

Attendees of this course will get a free Better Onboarding e-book at course completion.

Facilitator: Krystal Higgins

Krystal is a senior User Experience designer who connects the dots between products, systems, and the people who use them, with a passion for onboarding. She’s the author of Better Onboarding, a book about designing better user onboarding experiences. She also shares tips for designing in-product guidance through talks, workshops, and through her blog at kryshiggins.com. Outside of her onboarding work, she’s spent more than 15 years on mobile, web, wearable, and new-platform products at companies like NVIDIA, eBay, and Google. When she’s not working on tech-meets-humans projects, she enjoys painting, illustration, and scuba diving