Kind Words for Tough Talks

As a manager, leader or professional balancing urgent demands and strategic priorities, learning how to deliver bad news effectively is vital. This free masterclass reveals proven techniques to communicate difficult messages with empathy professionalism—helping you preserve your credibility and strengthen stakeholder relationships even in high-pressure situations.

Learning Outcomes:

• Recognize key strategies to communicate difficult news while maintaining trust and credibility

• Apply empathetic communication techniques to manage emotional reactions and resistance

• Develop a personalized approach to delivering tough messages confidently

This masterclass is suitable for anyone who:

· Regularly or occasionally needs to deliver difficult information in their role

· Wants to improve their communication skills in sensitive situations

· Seeks to handle challenging conversations more professionally and compassionately

· Is involved in HR, customer service, or leadership roles requiring delicate communication