Having Difficult Conversations

Having Difficult Conversations

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback. In this workshop, we will use the information in the DISC and EQ profiles to understand why some conversations are more difficult than others, formulate ways to engage with individuals for maximum impact as well as understand the formula for being able to diffuse emotions and have meaningful conversations for positive impact.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

• Understanding the communication process
• Using empathy to adapt your message.
• Feedback versus information
• Common mistakes when having difficult conversations.
• Key steps to follow when having a difficult conversation.
• Bullying versus performance management

Learning Outcomes

• Understand communication styles.
• Adapting the message to suit the audience.
• Increased confidence to address issues.
• Structured approach to holding discussions.
• A Personal Action Plan

Delivery Information

Duration: 2.5 hours

Locations: Online

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au