The workshop was engaging, informative and well run."

"The content was engaging and valid for those who manage customer complaints."

"Was a great course, very happy I attended."

"The workshop was informative and made me reflect on my own complaint handling as well as my team's complaint handling. Jason gave great insight into the Standard for complaint handling as well as techniques to use when communicating with complainants."

A really informative, engaging session. Good mix of how the content was delivered and participants felt encouraged to take part and comment. It is clear that Jason is well informed and passionate about what he does."

87% of previous attendees rated their satisfaction with the event as good or excellent. 97% agreed or strongly agreed that it was informative, presented in a clear and engaging way, participative and relevant to their needs.

About your masterclass leader

Jason has over 20 years experience as an operational senior manager and management consultant working with public and private sector organisations in the UK, Australia and New Zealand. He specialises in improving performance in customer service, complaints management and contact centre operations.

Jason served as Corporate Customer Relations Manager for Birmingham City Council - the UK's largest Metropolitan Local Authority. He has wider sector experience in Local and Central Government, Financial Services, Insurance and Energy and Utilities.

Jason has spoken extensively on complaints management and customer service best practice at international conferences in the UK, Asia-Pacific, Australia and New Zealand.

He holds a Ph. D in Artificial Intelligence (Genetic Algorithms) and has professional accreditations including:

Certified Management Consultant (CMC)
MSP Programme Management Advanced Practitioner
PRINCE2 and APMP Practitioner
ISO 9001 Lead Auditor

Event terms and conditions

Registration opens at 8:30am for a 9:00am masterclass start.
Refunds are not permitted for this masterclass once a booking has been made. In the event the masterclass is cancelled by the organiser (for reasons outside our control or due to insufficient registrations), a full refund of event fees paid will be provided. Refunds will be limited to the event fee only.
Participants unable to attend after making payment are welcome to transfer their registration to another person without charge, after notifying the organiser of the new attendee details.
Changes: Price Perrott reserves the right to make changes to the event venue and/or content.
Privacy policy: Personal details provided for this masterclass are used only for the purposes of registration and administration. Only participants opting-in to receive additional information will have their details retained for future contact about other events, information and services offered by Price Perrott. Your data is not shared with 3rd parties.