Managing performance and team dynamics

Managing performance and team dynamics can quickly become the part of your role you avoid.

You are balancing delivery, competing priorities, and team wellbeing – often without much space to prepare for difficult conversations. Left too long, small issues become patterns. Tension builds. Trust erodes. And what could have been straightforward becomes formal and time-consuming.

This workshop gives you practical ways to address performance, behaviour, and conflict early – before they escalate.

You will practise how to start and structure performance conversations without overcomplicating them. You will learn to spot the real source of conflict – not just the surface behaviour – and respond in ways that are fair, clear, and steady. The focus is on reducing second-guessing, protecting working relationships, and avoiding unnecessary escalation.

You will walk away with:

• A clear structure for holding performance conversations without over-preparing or over-talking

• Language you can use to address behaviour directly and fairly

• A way to identify the underlying cause of conflict – not just the visible symptoms

• A practical approach to responding early so issues do not escalate

• Greater clarity about when to coach, when to redirect, and when to formalise

Download the complete program guide here

Facilitator - Lauren Thomson

Lauren is a learning and development professional with over 20 years’ experience designing professional development programs across a range of sectors, including public and community housing. She builds capability by focusing not just on training, but on the systems, resources and environments that support long-term growth. Before joining CHIA Vic, she worked on an AI capability project with Infoxchange to support not-for-profits exploring emerging technologies.