Managing Difficult Customers (Launceston)
Event description
Course Content
This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards. Content includes:
- Foundations of customer service (what do customers want and how can we anticipate their needs)
- Why people complain/what makes people difficult
- Three steps to dealing with complaints and difficult people
- Ensuring positive interactions with customers regardless of the level of difficulty
Learning Outcomes
- Understand preferred communication methods
- Know and understand how to mange difficult customers and situations
- More positively manage own and others behaviour
- A Personal Action Plan
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Salespeople
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information
Duration: 2 hours
Locations: State-wide
Investment
$175 TCCI member
$260 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to
be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
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