Masterclass | Shift Handovers as a Competitive Advantage

This masterclass will focus on 'Shift Handovers as a Competitive Advantage'
With guest presenter: Loic Estier

If your operation runs across multiple shifts, the handover between teams is one of the most critical and most overlooked moments in your production cycle.

Every day, valuable context is either transferred clearly or quietly lost.

The question is simple: is your shift handover a competitive advantage, or an opportunity going begging?

In many plants, poor handovers quietly drive downtime, repeat failures and safety risk. Key decisions aren’t fully understood, small issues get rediscovered the hard way, and incoming teams spend the first part of their shift trying to reconstruct what actually happened.

The real problem is this: most plants capture activity, not insight.

Logs record what occurred, but the reasoning, context and lessons behind those events remain trapped in people’s heads. Over time, that gap becomes expensive.

This session explores how leading operations teams are redesigning the shift handover process so that daily reporting becomes clear operational intelligence, not just another report.

Because when shift handovers are done well, they do something powerful:
They reduce repeat problems, accelerate diagnosis of issues, and create a far more predictable plant.

In other words, they turn a routine operational task into a genuine competitive advantage.

In this session, you will explore:

• Why poor shift handovers quietly drive downtime, repeat failures and safety risk

• The hidden gap in most plants: capturing activity rather than insight

• How structured, AI-enabled handovers convert daily reporting into operational intelligence

• How stronger handovers build accountability and continuity across multiple shifts

• Why organisations that master this process see faster diagnosis, fewer repeat failures, and more predictable operations

About the guest presenter:    

Loïc is the Co-Founder and CEO of RossOps,  an Auckland-based startup transforming how manufacturers capture and share operational knowledge. RossOps’ AI-powered shift handover platform enables factories to retain critical know-how and make it instantly accessible to every team member - closing the gap between generations of workers and driving efficiency across the floor.

Before launching RossOps, Loïc worked with Nestlé as a Manufacturing Excellence Specialist, focusing on continuous improvement, digital transformation, and operational efficiency across global sites. His early career spans innovation projects in vertical farming, engineering design, and sustainable product development, including ventures like At Lolo’s, a creative startup supported by the Santander Entrepreneurship Fund.

Driven by a passion for sustainable innovation and the human side of technology, Loïc’s work sits at the intersection of AI, manufacturing excellence, and knowledge retention - helping teams move from chaos to clarity in the era of intelligent industry.

Agenda:

• 09:55am | Log in to meeting

• 10:00am | Topic framing

• 10:05am | Presentation & Q&A

• 11:15am | Event ends

You will need: 

A computer with video and audio capability so you can engage effectively with other attendees and our presenter.

Who should attend?
This event is ideal for Operations Leaders, Plant Managers, Production Managers and Maintenance Leaders working in multi-shift environments.

As a member of IPA you can register up to 2 people, subject to availability, to attend this event. This event is for IPA members only; there will be no public access to this event. 

When do I need to register by?
Registrations close 16 hours prior to the event date. 
Registrations are based on a "first-come, first-served" basis. 
There are no allocated seats with membership.

Who can I contact for further information? 

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