Mediation + Conflict Resolution Training (Level 1) - November 2024

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Learning outcomes

• Identify factors contributing to possible causes of conflict and barriers to resolution.
• Identify the different levels of conflict and approaches to conflict situations.
• Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
• Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
• Identify the skills, qualities and attitudes that a mediator requires.
• Identify the underlying concepts and principles of the mediation process.
• Identify and demonstrate an understanding of the 5-stage mediation model.
• Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
• Identify and demonstrate characteristics of a mindful mediator.