NAVIGATING NCAT WORKSHOP-NEWCASTLE

Hosted by: Christine Rengger, Linda Gulabovska & Julie Collins

Whether you're preparing your first NCAT application or looking to strengthen your tribunal knowledge and confidence, this practical full-day workshop has been designed specifically for Property Managers, Team Leaders and Agency Professionals wanting to improve their understanding of the NCAT process and reduce risk.

Join three experienced industry professionals as we take you through the critical steps of navigating tenancy disputes, legislative requirements, notices, evidence preparation, tribunal hearings, conflict management and negotiation strategies. You'll gain practical knowledge, real-world insights and proven techniques that can be immediately implemented in your role.

This workshop goes beyond legislation and process. You'll learn how to manage challenging conversations, negotiate more effectively with landlords and tenants, prepare stronger applications, present evidence with confidence and avoid the common mistakes that can delay outcomes or jeopardise a case.

What Makes This Workshop Different?

✔ Three industry experts sharing different perspectives and experiences

✔ Practical, real-world scenarios rather than theory alone

✔ A focus on both compliance and communication skills

✔ Conflict and negotiation strategies specifically designed for Property Managers

✔ Templates, tools and resources you can take back and implement immediately

✔ Interactive discussions, case studies and problem-solving exercises

You'll Learn How To:

• Avoid incorrect notices and understand legislative requirements

• Prepare stronger NCAT applications and supporting evidence

• Navigate hearings with greater confidence and professionalism

• Manage difficult conversations and reduce conflict escalation

• Negotiate outcomes while protecting relationships and compliance

• Avoid common mistakes that can impact tribunal outcomes

• Better guide and educate clients through the process

Whether you're new to NCAT or looking to refine your approach, you'll leave with greater confidence, practical tools and a clearer understanding of how to achieve better outcomes through preparation, process and professional communication.

Because successful NCAT outcomes don't start in the hearing room - they start with the right knowledge, preparation and conversations long before you get there.