Refund policy ⚠️ STRICTLY NO REFUNDS
All Neverland tickets are strictly non-refundable. By purchasing a ticket, you acknowledge and agree that no refunds will be issued for any reason, including change of plans, personal circumstances, illness, or inability to attend.
🎟️ TICKET NAME & TRANSFERS
Each ticket must be purchased under the full legal name of the person attending.
If you can no longer attend and wish to transfer your ticket to another person, you must contact the Neverland host before the event. We can update the ticket name to the new attendee’s full legal name.
🪪 ID CHECK AT THE GATE
Photo identification may be requested at entry. The name on your ticket must match the full legal name on your valid photo ID.
Tickets with names that do not match the attendee’s identification may be refused entry.
🚫 NO GATE SALES
There will be absolutely NO ticket sales at the gate.
All tickets must be purchased in advance. If the event is sold out, no additional tickets will be available for purchase at the gate.
By purchasing a Neverland ticket, you agree to these terms and conditions.
⚠️ NEVERLAND SAFETY & RESPONSIBILITY DISCLAIMER
By purchasing a ticket, attending Neverland, volunteering, performing, working, or otherwise participating as a member of the Neverland crew, you acknowledge and agree that you are responsible for your own safety, conduct, actions and decisions at all times.
You acknowledge that Neverland is an event environment where activities, performances, structures, equipment, uneven surfaces, weather conditions, crowds and other circumstances may present inherent risks.
To the maximum extent permitted by law, Neverland Production, its organisers, hosts, crew, volunteers, contractors, performers and associated parties are not responsible or liable for any loss, damage, injury or expense incurred by you in connection with your attendance or participation, whether occurring before, during or after the event, including but not limited to:
* Personal injury, illness or medical incidents
* Accidents or falls
* Loss, theft or disappearance of personal belongings
* Damage to, or loss of, personal property, vehicles, equipment or other belongings
* Damage caused by weather, environmental conditions or other circumstances beyond our reasonable control
* Damage, loss or injury caused by another attendee, participant, contractor or third party
* Any costs, expenses or losses arising from your participation in the event
* Any consequences arising from your own actions, behaviour, negligence or failure to follow safety instructions or event rules
🛡️ YOUR RESPONSIBILITY
You are responsible for assessing your own abilities and limitations and for taking reasonable care of yourself and those around you.
You must follow all reasonable directions and safety instructions given by Neverland organisers, crew, security, emergency personnel and venue/property representatives.
If you choose to participate in any activity, performance, workshop or other event experience, you do so at your own risk and are responsible for ensuring that you are capable of safely participating.
🏠 PROPERTY DAMAGE
You are responsible for any damage you cause to the event venue, property, equipment, facilities or belongings belonging to Neverland, the property owner, contractors or other persons.
If you damage property, you may be held responsible for the full cost of repairing or replacing the damaged property, as applicable. You may also be required to repair or rectify the damage at your own expense where appropriate.
Any claim for damage to property belonging to the venue or property owner may be made directly against the person responsible.
🎒 PERSONAL BELONGINGS
Neverland does not accept responsibility for lost, stolen or damaged personal belongings.
Please take reasonable precautions to secure your valuables and personal property. You are responsible for your own belongings throughout the event.
🚑 INJURY OR MEDICAL INCIDENTS
If you injure yourself or become unwell while attending or participating in Neverland, you are responsible for your own actions and for seeking appropriate medical assistance.
Where emergency assistance is required, Neverland may contact emergency services or take reasonable steps to assist you. This does not make Neverland responsible for your injury, illness or associated costs, except to the extent required by law.
👥 RESPONSIBILITY FOR YOUR ACTIONS
You are responsible for your own behaviour and actions at all times.
If you injure another person, damage another person’s property, or cause loss or damage through your actions, negligence or misconduct, you may be personally liable for that injury, loss or damage.
You agree to act responsibly, respect other attendees, crew, performers, volunteers, the venue and surrounding property, and comply with all event rules and safety directions.
🚨 REMOVAL FROM THE EVENT
Neverland reserves the right, subject to applicable law and venue requirements, to refuse entry to or remove any person who behaves dangerously, unlawfully, aggressively, disruptively or in a manner that places themselves, another person, the venue or the event at risk.
No refund will be provided where a person is refused entry or removed from the event due to their behaviour or breach of event rules, subject to applicable law.
⚖️ IMPORTANT
Nothing in these terms is intended to exclude, restrict or modify any rights, guarantees, warranties or liabilities that cannot legally be excluded, restricted or modified under applicable Australian law.
By purchasing a ticket, joining the Neverland crew, volunteering, performing, working at, or otherwise attending Neverland, you acknowledge that you have read, understood and agreed to these safety and responsibility terms.
Stay safe. Respect the space. Respect each other. Take responsibility for your actions.
NEVERLAND PRODUCTION
