Transformational Conversations & Repair Post-Conflict
Description
RUNTIME: 2 hours and 45 minutes.
Conflict is increasingly shaping workplace discourse, often outpacing traditional policies and frameworks. Existing policies often fail to provide adequate guidance for psychologically safe dialogue, conflict resolution, and repair. Leaders and staff need new tools to navigate challenging conversations, prioritising safety, accountability, and confidence. We need new approaches that integrate anti-racism and anti oppressive practices and frameworks to navigate these complex terrains.
Objectives
Build capacity for safe, effective, and transformational conversations post-conflict.
Engage with frameworks that foster shared responsibility and accountability.
Strengthen confidence to repair and transform relationships intentionally and skillfully.
The Challenge
Employees expect workplaces to reflect their core beliefs, leading to complex conflicts.
Current resolution models often prioritise consensus or win/lose outcomes, limiting transformation.
Conversations about race, equity, and values are frequently met with defensiveness or withdrawal.
The Approach
Psychosocial Safety: Moving beyond competency to interrogate systems and structures of inequity.
Transformative Practice: Deep listening, empathy building, and repair strategies grounded in real-life case studies.
Intersectional Lens: Recognising diverse identities and redistributing power for inclusive participation.
Repair as Transformation: Teaching structured processes to restore trust, reconcile relationships, and foster organisational maturity.
Outcomes
Practical tools for dialogue and repair.
Enhanced organisational capacity for challenging conversations.
Stronger workplace culture of equity, accountability, and inclusion.
Improved retention of diverse talent through mature conflict resolution practices.
Speaker
Veronica Pardo
Veronica has been leading the work on cultural equity in Australia for more than two decades, as the former CEO of peak organisations Arts Access Victoria and Multicultural Arts Victoria. She has held leadership positions in a range of academic and non-government institutions, focused primarily on policy and structural reform. Veronica’s practice is grounded in human rights, equity and justice, working closely with Deaf and Disabled communities, and Communities of Colour to embed systemic transformation. Veronica is a highly regarded leader, sought after by institutions to guide the development of interventions aimed at changing organisational culture, structure and practice. She is an experienced leadership and executive development coach, working with individuals to build capacity for culturally safe, high performing teams that enable diverse practice and lived experience. Veronica has designed and delivered multiple leadership programs for state and federal government agencies, as well as her own highly commended Culturally Safe Leadership Program and Theatre Network Australia’s Leadershift Program. Veronica is a skilled workshop facilitator who brings both lived and professional experience of diversity to the creation of culturally safe learning and reflection spaces. Her understanding of organisational needs and priorities ensures that this work is both aspirational and practical, leading to meaningful and implementable plans for change. Veronica has worked with more than 150 organisations focusing on issues such as racial equity and justice, cultural safety, diversity and inclusion. She is a highly experienced Board Director with 20 years governance experience, with particular expertise in decolonising governance practice. She is currently Chair of Western Edge Youth Arts.
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