Open Disclosure

Date: Thursday 25 September 2025
Time: 10.30am to 12pm SA, NT | 11.00am to 12.30pm VIC, NSW, ACT, TAS, QLD | 9.00am to 10.30am WA
Presenter: Donny Raets from Preventing Harm Initiative

Are you confident in your understanding of open disclosure requirements - and that you’re meeting them?

Open disclosure involves clear, honest communication, especially when things go wrong. This approach can make all the difference in restoring and maintaining trust.

This workshop will equip staff with practical strategies to enhance their confidence, improve communication skills, and meet quality standards. 

Who should attend:

·       Nurses, coordinators and team leaders 

·       Facility and service managers

Workshop outcomes:

·       Understand open disclosure promotes positive, trusting relationships

·       Recognise where open disclosure fits with the Serious Incident Response Scheme (SIRS), incident and complaint management, and compliance with quality standards

·       Consider the legal and ethical obligations

·       Learn when and how to disclose, including determining the appropriate level of response

·       Apply the 4A’s tool to simplify the open disclosure process

·       Build skills and confidence through practical case studies

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

• Registration is one ticket per participant and all participants are required to access training on individual devices.

• Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee (you will receive an invoice for the extra attendee/s)

• Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)

• Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

• Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).

• Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.

DISCLAIMER: The advice and views of speakers and the content of presentations are entirely and exclusively the views of the speakers and do not necessarily reflect the views of ACIA. ACIA disclaims all liability in relation to actions taken in response to information presented by speakers.