Practical skills to recognise escalation, communicate effectively and stay safe — at work and in everyday life.

Build the confidence, awareness and practical skills to recognise, prevent and safely respond to escalating behaviours in the workplace and community.

This interactive, face-to-face training course provides participants with practical strategies to assess risk, maintain personal safety, communicate effectively under pressure, and de-escalate challenging situations before they become incidents.

Drawing on evidence-based conflict management principles and real-world operational experience, participants will learn how to recognise early warning signs of aggression, understand the factors that contribute to conflict, and apply proven de-escalation techniques to reduce risk and improve outcomes.

This training is suitable for frontline workers, community service providers, healthcare professionals, educators, customer-facing staff, leaders, supervisors, volunteers, and anyone who may encounter challenging or unpredictable behaviours in their role.

What you'll learn

Situational awareness and personal safety principles
Understanding conflict, aggression and behavioural escalation
Recognising early warning signs and risk indicators
Effective communication and de-escalation techniques
Maintaining professional boundaries under pressure
Responding to difficult conversations and challenging behaviours
Strategies for reducing the likelihood of violence and aggression
Practical scenario-based application of skills

Who should attend?

This course is ideal for individuals and teams who interact with members of the public, clients, customers, patients, community members, or colleagues in situations where conflict or behavioural escalation may occur.

Outcomes

Participants will leave with practical tools and increased confidence to:

Enhance personal safety
Manage conflict professionally
Reduce the risk of escalation
Support safer workplaces and communities
Respond effectively when tensions are high

Delivered by EYESTAR's experienced trainers, this course focuses on practical, real-world skills that can be applied immediately in both workplace and community settings.

For more information about EYESTAR and our training services, visit www.eyestar.com.au.

Personal Safety & De-escalation Training

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