24HR Business Community: Exploring the role of AI in delivering personalised customer experiences

Delivering Personalisation at Scale: Strategies for Business Leaders

Join us for an insightful and engaging discussion designed to help you unlock the power of personalisation and drive business growth.

At 24HR Business Plan, we believe that personalisation is a critical component of business success in today's competitive market. As business leaders navigate the complex landscape of customer expectations and technological advancements, they often face unique challenges in delivering personalised experiences. This event aims to address these challenges by providing actionable advice, strategic insights, and real-world examples from experienced leaders in the field. Our expert panel will delve into the key themes, including:

• The Business Case for Personalisation: Quantifying the ROI of personalisation and its impact on customer loyalty and revenue growth particularly for eCommerce brands.
• Driving Cultural Change through Personalisation: Encouraging a customer-centric mindset across the organisation.
• Evaluating Personalisation Technologies and Vendors: Assessing the landscape of personalisation solutions and selecting the right partners.
• Balancing Personalisation with Customer Privacy: Navigating the fine line between delivering personalised experiences and respecting customer data.
• Measuring the Effectiveness of Personalisation: Identifying key metrics and KPIs to evaluate personalisation efforts.

Our panel includes:

• Claire Southey, Chief Product Development Officer at Rokt 

• Lucio Ribeiro, Innovation and Technology advisor, former AI Director of Product Nine
  

• Kavita Kerwar, Principal Consultant - Product & Delivery at DiUS 

• Baker "Becker" Tamroy, Senior Go To Market Data & AI Australia & New Zealand at Microsoft

Moderated by our own Andrew Baxter, Founder 24HR Business Plan 

PLUS Brilliant Networking Opportunities

Engage with like-minded business leaders, expand your network, and forge meaningful connections that could shape your business's future. 

This is your chance to connect with peers and industry experts who share your passion for delivering exceptional customer experiences.

Huge thank you to our event sponsor, ROKT, for supporting and hosting us.