Process Mapping Masterclass

Value driven organisations are juggling so many complexities – the needs of their consumers, regulation, funding, best practice, staffing, staff skill sets…

Some organisations will grapple with the complexity and wrangle it but for some, those complex layers lead to an unwieldy mess that’s nigh on impossible to manage.

Having a clear way to express complex processes gives you valuable insight that allows you to engage with, measure and manage them.

Process Mapping is a tool that invariably surprises users by its simple power. With a few skills and strategies, you can create a low-cost/no-cost picture of a complex process that reveals interdependence with other processes, which personnel in your organisation play meaningful roles and carry valuable wisdom you can tap into, strengths, problem areas and opportunity for improvement.

I’ve used process mapping to help a medical team identify why a safety issue was repeatedly occurring, demonstrate why a school was unable to consistently achieve quality learning plan outcomes and choose the strongest solution to increase referrals to a not-for-profit organisation.

Process Mapping is a tool you can learn to use to shine similar light onto problems in your organisation, and versatile skill to add to your professional repertoire.