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Respectful, Not Reactive: The Assertive Way to Give Bad News

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The Hinwood Institute
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Tue, 26 Aug, 7:30pm - 9pm EDT

Event description

Handling sensitive conversations is a critical skill for managers, leaders, professionals, and those in customer facing roles. This masterclass reveals practical tools for turning challenging discussions into opportunities for building trust, cultivating engagement, and strengthening stakeholder relationships—ultimately boosting credibility and influence.


Learning Outcomes:

  • Recognize the emotional dynamics involved in delivering and receiving tough feedback

  • Utilize assertive communication techniques to navigate resistance and foster understanding

  • Create a plan for turning difficult conversations into opportunities for mutual growth and enhanced trust.

    This workshop is suitable for anyone who:

  • Regularly or occasionally needs to deliver difficult information in their role

  • Wants to improve their communication skills in sensitive situations

  • Seeks to handle challenging conversations more professionally and compassionately

  • Is involved in HR, customer service, or leadership roles requiring delicate communication

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Hosted by The Hinwood Institute