Shaping People-Centred Financial Services: Design Thinking for Financial Leaders

🗓️ Thu 20th Nov 2025, 09:30 - 12:30 | ⏰ 3 hours | 📍 Online

In this interactive online session, you’ll explore how human-centred approaches are improving experiences, building trust and driving smarter solutions across financial services.

What We will Cover 

• An overview of the Design Thinking framework and its applications in financial services

• Real-world examples of how financial service organisations have adopted these principles to their advantage

• Hands-on exercises to introduce core Design Thinking methods

• Practical, actionable steps to start applying Design Thinking within your organisation

Tools You will Gain 

• Evaluate your services and workflows from a customer perspective

• Rapidly ideate new solutions to business challenges

• Efficiently test and iterate your ideas

• Drive implementation of your solutions

Who Should Attend

This workshop is open to UK-based financial service providers (i.e. advice, insurance, lending and banking) and FinTech organisations aiming to boost efficiency and growth.

Pre-Workshop Requirement

Please complete the Innovation Potential Assessment before attending.

This helps us tailor the session to your organisation’s needs and ensure you get the most from the experience.

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Future Finance part of a programme called Next Generation Professional and Financial Services, delivered by Innovate UK and ESRC (Economic and Social Research Council).

This programme aims to help professional service sectors, including accounting and law, and the financial service sectors, including insurance, lending, advisory and payment services, develop and use digital technologies.