Steering your Interactions with the ACQSC for Residential Aged Care

Date:  Friday 13 December

Time: 11.30am to 12.30pm SA | 12.00pm to 1.00pm VIC, NSW, ACT, TAS | 10.30am to 11.30am NT | 11.00am to 12.00pm QLD | 9.00am to 10.00am WA

Join seasoned professional Mark Sheldon-Stemm as he discusses his no-nonsense approach to navigating the regulatory environment. Gain insights from his extensive experience across various sectors and learn how to assert control over your interactions with the Commission effectively.

In this session, we will explore:

• How to ensure the Quality and Safety Commission upholds its promises
• Effective strategies for managing on-site audits
• Best practices for responding to complaints from the Commission
• Proactive approaches when challenging the Commission’s decisions

Pathways Towards:

• Contesting the Commission’s assessments and perspectives
• Achieving tangible outcomes from complaints about the Commission's conduct
• Strategies that can work for you – playing the long game

About Mark Sheldon-Stemm:

Mark Sheldon-Stemm has dedicated over 30 years to the not-for-profit sector, influencing areas such as Aged Care, Health, and Education through his visionary foresight and leadership. As a Futurist, Mark applies a unique skill set to anticipate and navigate future challenges, positioning organisations for early success in evolving landscapes.

TERMS AND CONDITIONS

By ordering tickets, you as the buyer and the ticket holders agree to:

• Not circulate or distribute the weblink or resources to any person or organisation who is not a registered attendee
• Not show the event in a group setting where unregistered attendees are present (you will either receive an invoice for the extra attendees or be removed and no refund given)
• Not make any recordings or capture the video or audio in any capacity

ACIA reserve the right to:

• Remove unauthorised participants from a session if no response is received by the unauthorised attendee within 10 minutes (by Zoom chat).
• Request all participants to turn on their camera

By purchasing tickets you agree to ACIA sending training updates to you.

Notification of cancellation or transfer of registration must be by email to enquiry@acia.asn.au. No refund is available for any cancellations received five working days or less prior to the start date, however a substitute delegate is welcome. Please notify ACIA of any substitution as soon as possible. No refund or transfer will be given for non-attendance.