Strengthening Resilience and Vicarious Trauma (Online)

Have you recently welcomed new team members, had staff miss a previous session, or noticed people who could use a refresher?

Uniting is running a scheduled Strengthening Resilience and Vicarious Trauma session in December. You can register individual staff without organising a dedicated program.

Frontline staff who support customers through distress, hardship and difficult circumstances can feel the cumulative impact of that work over time. This course helps staff recognise the effects of cumulative stress and vicarious trauma, and gives them practical coping strategies to protect their wellbeing and sustain their resilience at work.

Participants also get the opportunity to learn alongside peers from financial services, utilities, telecommunications, insurance, government, debt collection and community services, and take fresh, practical insights back to their own teams.

Participants will:

• Recognise the signs and impacts of cumulative stress and vicarious trauma.

• Apply practical, evidence-informed coping strategies to manage stress and strengthen resilience.

• Develop a personal self-care plan to support their ongoing wellbeing.