Refund policy
Plasma House Studios Pty Ltd TERMS AND CONDITIONS – VIC EVENT
The terms and conditions set out below (Terms and Conditions) constitute a binding contract between Plasma House Studios Pty Ltd, ABN 68 653 252 996 (Promoter) and the person holding or using a ticket to the event Tabula Rasa (Event) at the event site in Hamilton, 3300 (Venue) irrespective of whether the ticket was purchased by the person holding or using the ticket and applies to any subsequent holders or recipients of the ticket (you or your).
Terms and Conditions are binding
Tickets to the Event (Event Tickets) are sold or given and admission to the Event is granted on the express condition that you agree to bound by these Terms and Conditions and any other rules and regulations issued by the Promoter available on the website applicable to the Event, displayed at the Event, communicated by the Promoter from time to time in any other format in connection with the Event, the terms and conditions of any ticket merchant through which tickets to the Event are sold or distributed and any terms and conditions imposed by the Venue (Event Terms).
Event Site & Backstage
You must have a valid Event Ticket to enter the area designated by the Promoter as the site for the Event (Event Site) and you must have a valid Event Ticket with Artist, Vendor or Crew area access to access the area or areas designated by the Promoter as the Backstage area or areas for Artists, Vendors, Crew. If you are found in a designated area without the correct Event Ticket access, security withhold the right to remove you from the area.
Compliance with Laws and Directions
You must follow all reasonable directions of the Promoter and any of its employees, personnel, agents, contractors and subcontractors (Event Staff), including but not limited to security, bar and traffic management personnel and directions conveyed on signage at the Event Site, and comply with all applicable laws (including regulations) at all times during the Event (including but not limited to liquor licensing, smoking laws and regulations and complying with total fire ban requirements).
The Promoter may authorise or instruct, in its absolute discretion, Event Staff to carry out or perform any of the obligations or functions of the Promoter in connection with the Event.
In the case of an emergency or serious injury, you must follow all official directions of or authorised by the Promoter, security staff and emergency services personnel.
Refusal of entry or eviction from Event
You must be aged 18 years or over to attend the Event. You must provide legal photographic identification documents being either a driver’s licence, a learner’s permit, a proof of age card or an equivalent from another state or territory of Australia, a Keypass card or an Australian or foreign passport) to the satisfaction of the Promoter and/or Event Staff to verify that you are aged 18 years or over and may be required to provide photographic identification documents at various times during the Event.
The Promoter reserves the right to, and to authorise or instruct Event Staff to, refuse entry or evict any person from the Event Site that: fails to comply with the Event Terms; is under the age of 18; is unable to provide valid and current photo ID that is sufficient, in the Promoter’s absolute discretion, to prove that the person is aged 18 or over; engages in any illegal activity or behaviour or any activity or behaviour deemed in the Promoter’s absolute discretion to be unsafe, disorderly or antisocial, including, but not limited to being intoxicated or affected by alcohol or drugs; crowd surfing, moshing or stage diving; entering non-public or designated no access areas of the Event Site or areas of the Event Site to which your Event Ticket does not permit access; climbing the staging, rigging or other structures at the Event Site; causing damage to property or goods at the Event Site; or acting in a violent, threatening, inappropriate, abusive, aggressive, sexist, racist or discriminatory manner or for any other reason in the Promoter’s absolute discretion.
Event Tickets
Entry to the Event Site will be granted upon presentation of a QR-coded Event Ticket. Your Event Ticket must be presented upon arriving at the Event Site where it will be exchanged for a wristband. The wristband must be worn at all times while you are at the Event Site.
Event Tickets or wristbands that are lost, stolen, destroyed or damaged will not be refunded or replaced, except as required by law or where the Event Terms provide otherwise. Wristbands that have been removed, tampered with, damaged or defaced will be rendered invalid and will not be replaced. Any person found without a wristband may be evicted from the Event Site by the Promoter, Security or Event Staff.
You are responsible for checking all Event information and ensuring you have purchased the correct Event Ticket for the Event.
Event Tickets will have your name printed on them or will be otherwise registered to your name. Upon entry to the Event Site, Event Staff will check to ensure the name on your photographic identification documents matches the name on, or registered to, your Event Ticket. If the name on, or registered to, your Event Ticket does not match the name on your photographic identification documents, your Event Ticket will be invalid and you will be refused entry to the Event. The name on your Event Ticket, or the name to which your Event Ticket is registered, may be changed via Tixel and subject to payment by you of any applicable fees charged by the ticketing merchant.
Any complimentary or Low Income Event Tickets provided by the Promoter may not, be sold, transferred or used by anyone other than the person whose name is on the Event Ticket or to which the Event Ticket is registered.
Ticket Restrictions
Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If an Event Ticket is sold or offered for resale or used in breach of this condition, the Event Ticket may be cancelled without a refund and the holder of the Event Ticket may be refused admission or evicted from the Event.
Event Tickets can only be sold for resale via Tabula Rasa official ticketing merchants which include Humanitix and Tixel. All Event Tickets purchased outside of these ticketing merchants will be deemed invalid and the ticket holder is not entitled to a refund.
The Promoter reserves the right to enforce any published limit on the number of Event Tickets that can be purchased by any one person and may cancel any Event Tickets obtained above such limit by any one person.
Search on entry to Event Site
It is a condition of entry to the Event Site that a search of you and/or your possessions be conducted at the time of entry to the Event Site and at other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag checks, vehicle searches, pat downs, metal detector tests and drug detection tests. If you do not consent to such searches, you may be denied entry to the Event Site, or evicted from the Event Site.
Prohibited Items
The Promoter and Event Staff may confiscate any Prohibited Items or any other items which the Promoter, in its absolute discretion, considers may be used in an illegal, unsafe, antisocial or offensive manner. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity or charities of the Promoter’s choice.
The following items are prohibited and must not be brought into the Event Site (Prohibited Items):
Glass of any kind (including bottles and jars)
Illegal or illicit substances
Weapons of any sort including tasers and pepper spray
Items capable of being used as a projectile
Baseball bats and cricket bats or any similar item or equipment
Animals (excluding service dogs such as guide dogs and police/emergency service dogs)
Flares, fireworks, sparklers or fire twirling equipment
Drones
Generators
BBQs, gas bottles and butane canisters or cylinders
Nitrous oxide canisters or equipment
Fires and open flames of any kind including candles
Flammable items
Explosives
Large sound systems
Portable laser pens/equipment
Studded clothing, footwear or accessories
Audio or video recording devices (other than a mobile phone)
Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens or anything deemed by the Promoter to be professional photography equipment)
Scooters, motorised vehicles or similar
Any other dangerous, unsafe, illegal or offensive items
Photographing and/or recording of the Event
Personal digital cameras are permitted at the Event. Single-lens reflex (SLR) and digital single-lens reflex (DSLR) cameras are permitted at the Event Site, but professional photography equipment (including, but not limited to telephoto lenses, any lens over 20cm or any detachable lens) is not permitted at the Event without media accreditation issued by the Promoter. The Promoter shall determine in its absolute discretion, whether photography equipment is considered to be professional photography equipment. Photos of artists, musicians and/or the Event are permitted only on the basis that:
images are only used for private and personal use; and
images cannot be made available for sale or to promote products or services that are not associated with Tabula Rasa.
Recording and Photographing of the Event by Promoter
You consent to be included in any audio recordings, audio-visual recordings and photographs of the Event created by, at the direction of, or with the authority of the Promoter (Materials). In the event that you hold any rights in the Materials, without any fee or compensation payable to you, you irrevocably assign to the Promoter any and all benefit, right, title and interest in and to the Materials owned, controlled or created by you for the Promoter to hold and exploit in any context in any and all media now known or later devised absolutely, in perpetuity, throughout the world (including for advertising, marketing and promotional purposes whether in respect of the Promoter or third parties), free from any claims whatsoever from you. You waive all moral or other similar rights in respect of your performance or participation in the Materials that you may be entitled to under the laws of any jurisdiction throughout the world in perpetuity. To the extent that the foregoing waiver is not enforceable in any such jurisdiction, you unconditionally and irrevocably consent, for the benefit of everyone throughout the world, to the Promoter, its licensees and assignees doing or authorising the doing of any act or making or authorising the making of any omission which may infringe your moral rights in respect of the Materials.
Restricted Capacity Areas
You acknowledge that the Promoter may set restrictions on the number of people that can attend certain areas of the Event Site, such as within buildings or structures, within enclosed areas or at stages (Restricted Capacity Areas). Once the maximum capacity, as determined by the Promoter, at any Restricted Capacity Area has been reached, the Promoter or Event Staff may prevent further admissions to the Restricted Capacity Areas. Your purchase of an Event Ticket does not guarantee admission to Restricted Capacity Areas where the maximum capacity has been reached.
Alcohol
The Event is BYO and includes licensed alcoholic vendors. You must bring alcohol into the Event Site for your sole consumption in the designated BYO areas. Alcohol in glass bottles is strictly prohibited and should be transferred into plastic bottles before arriving at the Event Site. If you are found selling alcohol at the event you will be evicted from the Event Site. Alcohol limits (tba) apply when travelling on Tabula Rasa chartered transport. Event Staff and Security withhold the right to confiscate any alcohol deemed to be in commercial quantities brought to the Event Site by ticket holders. Alcohol purchased in a licensed bar may not be carried or consumed in BYO areas. Purchased Alcoholic beverages must be consumed within the designated bars onsite.
Food and non-alcoholic drinks
Food and non-alcoholic drinks will be permitted into the Event Site. Cooking facilities will not be provided at the Event Site. A number of independent food and non-alcoholic drink Vendors will be located at the Event Site for you to purchase goods using cash or card.
Drugs and illegal substances
If you are found supplying or trafficking illicit drugs or illegal substances by the Promoter or Event Staff, you shall be evicted from the Event Site and the Promoter may notify the Police. If you are caught in possession of illicit drugs you may be evicted from the event.
Signage
You are not permitted to display any trading signs at the Event Site without prior written consent of the Promoter.
Clothing, footwear and ear plugs
Appropriate clothing and footwear must be worn at all times at the Event Site. Due to the noise levels at the Event Site, you should wear ear plugs at all appropriate times during the Event.
Movement around the Event Site
You must take reasonable care when moving around, or traversing, the Event Site. You must move (whether on foot or in a vehicle) in an orderly fashion, in accordance with the directions of the Promoter and Event Staff, and you must not do anything that may hinder, or prevent, the safe passage of other patrons or Event Staff at the Event Site or the surrounding areas (including entering and exiting the Event Site). Where maps of the Event Site are made available by the Promoter, you should familiarise yourself with the layout of the Event Site, including the location of any emergency exits, to assist with moving around the Event Site safely in the event of an emergency.
Injury or illness
In the event of injury or illness the Promoter or Event Staff may, at your expense, arrange medical treatment and/or emergency evacuation as deemed necessary or advisable (in the opinion of the Promoter or Event Staff) for your health or safety or for the health and safety of other persons at the Event.
Environment and facilities
Please be respectful of the environment and place any litter in the recycle or other bins provided around the Event Site. When you need to use the toilet, you must only use the public toilet facilities provided at the Event Site. You must not damage, improperly use or tamper with any public facility or infrastructure at the Event Site, or intentionally or recklessly cause any damage or interference to plants or animals at the Event Site or in the area surrounding the Event Site. Tabula Rasa is a leave no trace festival and any litter generated by you at the event and not placed in recycle or other bins provided is your sole responsibility to take home. Rubbish bags will be provided for campsites to collect recyclable litter and these must be placed in the designated areas at the Event Site before you leave the Event.
Your belongings
You enter the Event Site at your own risk and shall be responsible for the safety and security of all your belongings brought into the Event Site. The Promoter accepts no responsibility for any loss, damage or theft of or to your possessions or property at the Event. Any lost items that are found by staff will be located at the Information tent. Items will be held for up to 5 days after the event has ended. After this period, the promoter has the right to discard any unclaimed items.
Event Site access
There shall be no entry into the Event Site prior to the designated gate opening local time at the Event Site on Event Day and the Event Site must be vacated by the designated gate closing local time on the Events Final Date (02.01.23).
Weather conditions
The Event is an all weather event and will take place rain, hail or shine (unless the Promoter determines otherwise in its absolute discretion). You should be prepared for all weather conditions. The geographical area and season in which the Event is situated may be subject to extremes of temperatures.
Leaving the Event Site
At the conclusion of the Event, you must remove all of your belongings, rubbish, recycling and vehicles. The Promoter will not be responsible for any of your property left at the Event Site and the Promoter may discard or donate to charity any property left at the Event Site following the conclusion of the Event if not claimed within two days of the Event.
Parking
No parking is available offsite, parking is available on site if the attendee holds a car pass. Patrons must not leave vehicles alongside any public road leading towards the venue. Vehicles identified to have been abandoned at the roadside by patrons or those seeking to trespass will be towed. The security and use of your vehicle is your sole responsibility and you are liable for any damage caused by your vehicle, not the Promoter.
Refund and Cancellation Policy
The Promoter reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, the date, the entry and exit times, the amenities, the facilities, the attractions, the entertainment, the Event Site at its discretion without prior notification.
The Promoter may deny admission to the Event Site in accordance with the Event Terms or otherwise in its absolute discretion.
Except where required by law or in accordance with Live Performance Australia’s Ticketing Code Of Practice, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket based on a change of personal circumstance prior to the event which includes injury, sickness, travel, financial loss or a change of mind. This includes but is not limited to where there has been a variation to the Event, if you are refused entry to or evicted from the Event Site by the Promoter or Event Staff in accordance with the Event Terms, if you fail to attend the Event, if you leave the Event Site prior to the conclusion of the Event, or if you purchase the incorrect type of Event Ticket.
If the Event is cancelled (in whole or in part) by the Promoter as a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or decisions; actions or decisions of the police or other authorities; cancellation by the Venue owner, lessee or controller; or for any reason outside of the Promoter’s reasonable control, refunds shall be in the Promoter’s sole and absolute discretion.
This event no longer offers any COVID related refunds.
Release
To the full extent permitted by law, you waive all legal rights of action against and fully release the Promoter; Event Staff; the owners, lessees and controllers of the Venue and Event Site; and the respective members, directors, officers, employees, volunteers, contractors or agents of the aforementioned (Released Parties) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss suffered or incurred howsoever arising out of or in connection with (whether directly or indirectly) the Event, your attendance at or participation in the Event, including, but not limited to, liability for any negligent or tortious act or omission of the Released Parties, under any laws or regulations or for a breach of the Event Terms.
Indemnity
You agree to indemnify the Released Parties against any loss or damage any of them may suffer as a result of your wilful, negligent or reckless acts or omissions at the Event or as a result of your breach of the Event Terms.
Promoter’s Liability
To the extent permitted by law (including the Australian Consumer Law), the Released Parties will not be liable or responsible for any loss, damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any person in or entering or exiting the Event Site, participating in the Event or otherwise in connection with the Event whether caused by the negligence of Promoter or any of the Released Parties and whether arising in tort, contract, bailment or otherwise. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Released Parties is limited to the minimum permitted by law.
Voluntary Assumption of Risk
Entry to the Event Site is at your own risk. You understand that your attendance at the Event may carry with it certain dangers, including the risk of injury and damage to you and your property. By attending the Event and entering the Event Site, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Event.
Variations to Event Terms
These Terms and Conditions and/or any of the Event Terms may vary at any time. Any variations become effective immediately once the variation is published, displayed or otherwise communicated.
Novation or Assignment
The Promoter may novate or assign its rights and/or obligations under these Terms and Conditions. Where the assignee or novatee assumes the rights and/or obligations of the Promoter under these Terms and Conditions, the Promoter shall be released from all such rights or obligations.
Severability
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force and effect.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and the parties irrevocably and unconditionally submit to the jurisdiction of the courts there.
Conditions of entry
By entering the event, you acknowledge and agree;
1. All conditions shown on the ticket are to be read together with all other statements or directives either shown on the ticket or displayed on the website or at the event.
2. This is an 18 plus event, minors will not be permitted entry. All ticket holders must present a valid ID on entry.
3. Each patron attending the event must have their own valid ticket.
4. The event has the capacity to be very loud, have high intensity crowd movements, artists that may use profanities in their performance and patrons drinking alcohol.
5. Intoxicated patrons or patrons under the influence of drugs may not be admitted.
6. You may bring an empty water bottle for refilling during the Event. Please drink water regularly.
7. No recording device of any kind is allowed except a hand-held digital/analog camera or phone. Large DSLR professional cameras OR drones of any kind are not allowed on site without authority from the Presenter.
8. It is a condition of sale that you agree that the Presenter reserves the right to refuse a ticket holder admission to the event or to evict that person from the event for any reason whatsoever at the Presenters absolute discretion.
9. Entry is at your own risk.
10. Except as required by law, tickets will not be replaced, nor money refunded after purchase. The Presenter does not offer refunds in the event of lost, stolen or damaged tickets or where the ticket holder cannot attend the event due to reasons beyond the Presenters control.
11. Tickets bought from Non-official websites or other sources may be refused entry.
12. If the event is cancelled and no future date provided by the Presenter for any reason, 90% of the face value of the ticket will be refunded where requested. If the Presenter deems it necessary to abandon the event due to the forces of nature or any other reason, refund of the face value of the ticket is at the discretion of the Presenter.
13. Crowd surfing, moshing, slam or circle dancing are all dangerous activities that can seriously injure other patrons and will not be tolerated.
14. Please note there are restricted capacities at some stages and other tented structures. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of an event ticket does not guarantee admission to these areas in such cases.
15. Except as provided by law, the Presenter and the owner and/or lessee of the venue shall not be held liable for any loss, injury or damages sustained entering or within the venue whether caused by the negligence of the Presenter or that owner or lessee or otherwise.
16. Ticket holders’ consent to filming and sound recording as members of the audience.
17. No pass outs will be issued.
18. In the case of an emergency evacuation or situation, please follow all official directives from police security or event organisers.
19. All bags and containers are subject to a full search at entry to ensure the safety of patrons.
