Panel: Is it time for a customer renaissance?

Panel: Is it time for a customer renaissance?

After a decade of hype cycles, we’re reminded that customer insight and experiences, not technology, is the real lever for growth. Join Jen Heazelwood from NAB as they host a candid conversation with Frankie Balfour (Atlassian) and Lauren Tan (Independent Consultant), at NAB HQ Sydney.

• 6:00 pm – Arrival & networking

• 6:30 pm – Panel discussion

• 7:20 pm – Networking & refreshments

• 8:00 pm – Close

This panel brings together leaders who are moving from slogans to practice: tying growth to genuine outcomes, creating experiences that resonate, and sharpening focus on what matters most.

We’ll explore three big opportunities:

• Experiences that matter: building trust, durability, and resonance beyond usability

• Customer clarity: cutting distractions to focus on what creates value for people

• Sustainable growth: tying metrics and product success to customer outcomes

Drinks and food provided.