*THT Academy & Mischief Insight & Impact Diagnostic Service (EOI now open!)

THTA and Mischief Insight & Impact Business Diagnostic Service

Fresh Eyes. Practical Ideas. Real Outcomes. 

Running a hospitality or tourism business can leave little time to step back and assess what's working well, what's creating pressure, and where opportunities for improvement may exist.

This Business Diagnostic Service has been developed in partnership with Mischief Insight & Impact to provide hospitality and tourism businesses with an independent, practical review of their operations, workforce and business systems.
Designed specifically for Tasmania's hospitality and tourism sector, this service helps operators identify challenges, uncover opportunities and prioritise actions that can strengthen business performance.

This service is provided on an as needed basis and EOI's will continue to be accepted on an ongoing basis through 2026.

What You'll Receive:

Your Business Diagnostic includes:

• A pre-visit preparation questionnaire

• Initial review of your business context and priorities

• A two-hour on-site business diagnostic

• Observation of workplace operations and service delivery

• Discussion of workforce, capability and operational challenges

• Real-time feedback and practical recommendations

• A concise follow-up report outlining key observations and priority actions

Areas We May Explore:

Every business is different; however the diagnostic may consider:

• Workforce planning and staffing challenges

• Recruitment, retention and skills development

• Customer experience and service delivery

• Team communication and workplace culture

• Operational systems and efficiencies

• Leadership and management practices

What Happens Next?

Step 1 – Complete the Expression of Interest Form:
Complete the online Expression of Interest form and provide some basic information about your business, current challenges and priorities.

Step 2 – Review by THTA and Mischief Insight & Impact:
Once submitted, your information will be reviewed by THTA and Mischief Insight & Impact to confirm suitability for the service and identify any specific focus areas for the diagnostic.
By submitting the Expression of Interest form, you acknowledge that THTA and Mischief Insight & Impact may review the information provided for the purpose of assessing and planning your Business Diagnostic Service.

Step 3 – Invoice and Booking Confirmation:
Following review, THTA will issue an invoice and contact you to arrange a suitable date and time for your on-site business diagnostic.

Step 4 – On-Site Diagnostic Visit:
A facilitated two-hour business diagnostic visit will be conducted at your business premises.

Step 5 – Receive Your Action Report:
Following the visit, you will receive a short practical report identifying key observations, opportunities and recommended actions to support future improvement.

Service Fee:
Business Diagnostic Service - $400 GST per business
(Additional travel charges may apply for some regional locations.)

Important Information:
The Business Diagnostic Service is intended to provide general business guidance and practical recommendations based on observations at the time of the visit. It is not a formal audit, accreditation process, financial review, legal review or compliance assessment. Businesses should seek independent professional advice where required.

Register Your Interest:
Ready to gain a fresh perspective on your business?
Submit your EOI and take the first step towards strengthening your workforce, operations and business capability.

Once you have submitted your EoI, you should expect to be contacted by a member of the THTA team shortly.

For further information, contact the Tasmanian Hospitality and Tourism Academy via info@thtacademy.org.au.