Toowoomba: Compliant Complaint Systems

This Micro-credentialing project is proudly funded and supported by the Queensland Government

The Compliant Complaints micro training is designed to help NDIS providers self-assess their systems against standards and requirements and identify any gaps that may remain.

This free face to face micro-course is being hosted locally in collaboration with CheckUP's NDIS Connect Program and the Paul Myatt Community Centre.

What you will learn:

• Complaints vs feedback (and other shades of grey)

• Common complaint categories

• Key regulators and regulations overseeing NDIS providers

• Complaint necessities signalled in Codes, Standards and Rules

• The five requirement themes

• Assessing your evidence gaps and options to address them

• What can be learned from your mistakes – and the data of others

The hands-on session is packed with tools for you to use during the session and to takeaway including:  

• Compliant Complaints Self-Assessment Workbook

• 60+ links to other templates, checklists, and guides captured in your HELPr action plan

Every person successfully completing the micro-course will receive a Micro-Credential in Compliant Complaint Systems

All those registered will also enjoy free online access to all content until October 31.

No previous quality or systems experience is needed.

This micro course is part of a Readiness Series which looks at essential topics for NDIS services when achieving or maintaining NDIS registration standards.

Eligibility

This micro course is one of six titles that are available free due to the funding and support of the Queensland Government.

To be eligible for these trainings you must be:

• Aged 15 years of age or over and not in school

• A permanent Queensland resident

• An Australian or New Zealand citizen OR hold an eligible visa (please contact us)

• Not an apprentice or trainee

• Not an employee of a government dept or agency

As part of this funded project, AIR needs to collect learner information and use this within its reporting to the State Government.

You will receive a link to complete this information before the session.

All information will be managed respectfully and in keeping with our Privacy Policy.

If you have any questions regarding eligibility, your privacy or the micro course series, please contact presenter Melinda Everett melinda@assistindustries.com.au

If you can't make it on the day, courses are available online and self-paced at https://communityresourcepool.com.au/