Tough Talk: Mastering Difficult Conversations (Online delivery)

Your palms are sweaty, your heart is thumping and you have a lump in your throat in anticipation of what is to come.

The tough conversation that you have been putting off looms.

Wouldn't it be nice to be able to approach difficult conversations in the workplace with confidence and skill?

This is what for Shape HR's Talk: Mastering Difficult Conversations Workshop was designed for.

This course includes four online hands-on training events where you will explore
approaches that have been developed and tested through a decade of conducting
career and life-changing conversations in Human Resources.

On the below dates you will cover the following modules:

(27/05/2020 10:00am- 11:30am)

 Module 1: Self awareness- exploring own preferences and potential biases which get in the way of competently and confidently executing difficult conversations.

(03/06/2020 10:00am- 11:30am) 

Module 2: Building foundations- Considerations to prepare for difficult conversations. This includes identifying stakeholders, attuning to emotional impact, psychological threat mitigation, selecting content and drafting for real life tough talk scenarios.

(10/06/2020 10:00am- 11:30am) 

Module 3: Getting Down with Difficult – Practicing preparation and execution of above tools and approaches on common but difficult scenarios and situations that were pre-selected by participants.

(17/06/2020 10:00am- 11:30am) 

Module 4: Staying on Track- Exploring strategies for overcoming common traps which threaten to derail conversations and dealing with our own emotions and their impact. Continued work on pre-selected scenarios.

Post course BONUS:- Participants experience a complimentary one to one Organisational Coaching session (1-1.5 hours) with me to focus on a difficult conversation scenario or workplace issue.