Understanding & Accessing the Healthcare System

Seminar for BAME Community in Northern Ireland

The seminar will cover the following topics in detail:

Basic Rights in Accessing Health and Social Care

• Understanding Your Entitlements and Rights: Learn about your rights within the Northern Ireland healthcare system.
• Navigating Healthcare Services: Discover the healthcare services available to BAME communities and how to access them.

Healthcare Complaint Procedures

• Step-by-Step Guidance: Get detailed instructions on how to file a complaint if you encounter issues within the healthcare system.
• Understanding the Processes: Learn what to expect during a complaint investigation and how to navigate the process effectively.

Role of the Northern Ireland Public Services Ombudsman (NIPSO)

• Functions and Responsibilities: Gain insight into the functions and responsibilities of NIPSO.
• Assistance with Healthcare Complaints: Understand how NIPSO can help resolve healthcare-related complaints and ensure fair treatment.

This seminar aims to empower attendees with the knowledge and tools needed to effectively access and navigate health and social care services in Northern Ireland.