Virtual Event: Psychological Claims Management - A Guide for Employers

Course Description:

Psychological injury claims represent approximately 11 per cent of all claims and account for more than 30 per cent of the cost of claims. With return to work following a psychological injury recognised as being 2-5 times slower than physical injuries, it is important that employers adopt an early and empathetic approach to claims management in order to optimise return to work outcomes for psychological injury claims.

This course, featuring an expert panel discussion, will explore strategies that employers can utilise to adopt a best practice, person-centred approach to return to work for psychological injury claims.

Our panel of experts includes: 

• Dr Paul Phillips - Psychologist from "Need A Psych?"
• Shaun Kim - Senior Legal Advisor, EML Victoria
• EML's Mobile Claims Specialist Team 
  

Learning Outcomes:

Completion of this course will enable participants to: 

• Understand and identify the different types of mental health conditions that may affect your workers 

• Identify and define your role and responsibilities when responding to mental injury concerns 

• Develop and apply strategies for having effective conversations in the context of support and recovery

• Develop and implement self-care and coping strategies

• Develop and implement strategies for building resilience and accessing supports

Recommended for:

This course is recommended for those responsible for managing psychological injury claims or supporting employees experiencing mental ill-health such as Return to Work Coordinators, Workers Compensation Managers, HR Managers and Leaders. 

Recommended pre-learning:

It is highly recommended that participants complete one of the following prior to this session. These courses provide foundation information which will be important for more detailed discussions during this event.

• "Managing Psychological Conditions in the Workplace" - free online course for EML customers through EMlearning
• "Psychiatric cases and secondary depression ELEARNING" featuring Dr. Peter Cotton & Dr. Mary Wyatt. This course was developed in partnership by Return to Work SA and RTWMatters. 

About the Trainer - Meg Hansson, Learning & Development Specialist, EML

Meg has worked in workers’ compensation, return to work and occupational health and safety for over 20 years. During this time Meg has applied her skills, knowledge and experience in a range of roles including as a trainer and facilitator, learning designer, advisor, Mental Health and WHS Specialist. Meg has extensive experience interpreting legislation and is passionate about helping learners achieve their career and study goals.

Meg holds a Diploma of Workplace Health and Safety, Certificate IV in Training and Assessment, Diploma of Fitness and a Diploma of Human Resources.

Duration:

1.5 hours

Important information:

This event will be held both f2f in our EML Melbourne office (Level 6, 385 Bourke St, Melbourne VIC 3000) and on Microsoft Teams 

You may also be interested in

• "How to Help a Teammate in Distress" - Free online course developed by FactorC and available to EML Customers through EMlearning
• Tailored, 1-on-1 coaching for Return to Work Coordinators. Provided by Nth Degree, with discounts available to EML Customers through EML Offers
• Customised, onsite mental health and safety leadership training: Provided by HSE Global with discounts available to EML Customers through EML Offers
• Additional resources on Mental Health related topics