When Trust Breaks Down: Repairing Dysfunctional Teams

When Trust Breaks Down - Repairing Dysfunctional Teams 

When communication breaks down, conflict goes underground and trust begins to unravel, even good teams can become difficult places to work. 

Learn how to recognise the warning signs, address the issues people are avoiding, and begin rebuilding trust, accountability and collaboration. 

By the end of this masterclass, participants will be able to: 

• Recognise the behaviours and patterns that signal trust is breaking down  

• Understand how unresolved tension develops into team dysfunction  

• Identify behaviours that strengthen, or quietly undermine trust  

• Address difficult and “undiscussable” issues without escalating conflict  

• Use direct, constructive language when conversations become uncomfortable  

• Rebuild accountability when commitments or expectations have been broken  

• Take practical first steps toward repairing damaged working relationships 

This masterclass is ideal for: 

• Leaders managing teams where tension or mistrust is beginning to affect performance  

• Managers dealing with unresolved conflict or difficult working relationships  

• HR professionals supporting teams experiencing dysfunction  

• Teams where people are avoiding difficult conversations or working around one another  

You'll walk away with: 

• A practical way to recognise when normal team friction is becoming dysfunction 

• Language for addressing tension, difficult issues and conversations people have been avoiding 

• Practical trust-building behaviours that strengthen clarity, accountability and respect 

• Strategies for listening, confronting reality and rebuilding damaged working relationships 

• A clearer understanding of when a team can repair trust itself, and when additional support may be needed