Working Behind Closed Doors: Navigating the Safety of Lone Working

Working as an interpreter —whether in the community or remotely—often means working alone, without colleagues or immediate support. Sometimes, we find ourselves in new or unfamiliar settings, at all times of day or night, where there’s no backup if something goes wrong. This can mean an increased risk of aggression or even violence, whether from clients, their relatives, pets, or the general public.

In these situations, interpreters rely on their judgement to stay safe. This full-day workshop focuses on the real-world risks and practical steps you can take to look after yourself when working alone. Drawing on their experience, Sarah and Gail use real examples, case studies, and group discussions to highlight issues that don’t always get covered in standard training, like handling aggression or dealing with the unexpected.

We’ll also look at relevant policies and guidance, and discuss good practice for lone working. Topics include managing safety when working from home, what to ask before accepting a home visit, and why staying calm and professional on arrival matters. The day finishes with practical tips to help you feel safer and more prepared in a range of working environments.

Key topics covered:

• Understanding the risks and precautions for working alone

• Real-life examples and group discussion

• Practical strategies for handling aggression

• Key policies and guidance for lone working

• What to consider when working from home

• Essential questions to ask before accepting a booking

• Practical advice for staying safe and feeling confident

This session is about giving you useful tools and knowledge to help you stay safe—whether you’re working online or out in the community.

Trainers: Gail Dixon & Sarah Glendenning

5.5 x Structured CPD points

Language of Instruction: English

Cameras on or off? On

Active/Passive Participation? Active

Recorded? No