Conflict management in the workplace is the process of identifying, addressing, and resolving disagreements constructively. Its goal is to minimize negative impacts on productivity and morale, while transforming disputes into collaborative learning opportunities that strengthen team relationships

Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the resulting clash leads to extreme anger and animosity, which can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences collaboratively before the situation spirals out of control.

Our one-day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build Conflict Resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.

Key Features:

8-hour interactive and intensive workshop led by industry experts
Role-play and case studies for practical understanding
Day-to-day tools to be a successful leader and person
Case studies highlighted, and lessons learnt
Course completion certificate
Group project work, including debrief sessions after each activity undertaken

What you will learn:

On completion of this course, participants will be able to:

Understand why conflicts arise
Identify common responses to conflicts in terms of behaviour, thoughts, and attitude
Explore Aggressive, Passive, and Assertive approaches and the consequences of each response
How to deal with difficult team members
Learn effective conflict resolution methods and best practices for managing conflicts
How to build trust and credibility with colleagues and team members
Learn to hold difficult conversations calmly and assertively

Course Agenda:

The training workshop covers the following aspects:

The intention behind every conflict: The cause and effect of the conflict. How did it happen? What were the consequences?
Mind-set Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment, and the varied styles of employees
How to apply the principles leading to conflict resolution and establish a harmonious working environment
The 5-step strategy for implementing the blueprint for Conflict Resolution

The areas that will be examined include:

Self-Awareness and Self-Management
Be aware of the working environment around us
Emotions
How to Manage Our Emotions Better
Conflicting Styles
Why are there conflicting styles, and how to manage them and collaborate
Conflicting Roles
The similar roles in the organization that cause conflicts
Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them
How to build and sustain relationships with your supervisors, colleagues, and peers

Three areas to examine:

Breaking Barriers to Effective Communication in a Cross-Cultural Diverse Environment
The Mastery of Building Rapport at the Workplace
Build trust and Confidence amongst supervisors, colleagues, and peers

Why do global corporates prefer Instil Learning LLC as their training partner?

A provider of Enterprise Learning Solutions (ELS), Instil Learning creates industry-fit talents through training, coaching, and consulting by globally acclaimed trainers. Much of Instil Learning’s repute in co-creating business value stems from:

Training delivered in 45+ countries.
250+ industry-relevant courses.
Consulting and coaching to transform organizations.
Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
Best value for time & money invested.
Get trained at the best fee compared to other vendors
Discounted fee offered for 5 or more attendees

*We provide corporate training in your preferred locations and dates with no additional cost.

Contact us for more information:

Name: Janet Mills

Email: janet.mills@instil-learning.com

Phone: +1 (302) 251-9769

Workplace Effective Conflict Management & Resolution Training

Choose your tickets

Conflict Management & Resolution Online Instructor-led Live Training ticket