XI Forum Sydney 2025

Join CX professionals and industry experts for a full day of actionable sessions, networking, and practical solutions designed to help you move your customer experience program forward.

Learn What Works in CX

Return on investment (ROI) is the ultimate goal for every customer experience program. That’s why every session at the XI Forum focuses on proven strategies and measurable outcomes. This event is the perfect opportunity for customer experience professionals to learn from their peers and get applicable takeaways to bring into their own programs.

Here’s what you can expect:

•  Full Customer Perspectives:Learn how to get more from your CX program by going beyond traditional feedback methods and leveraging call centre data, social comments, and other untapped signals.
• Actionable Insights: Get practical guidance on turning raw data into meaningful insights for your organisations.
• Smarter Strategies: See how some of the world’s most customer-centric brands are making thoughtful adjustments that deliver better outcomes for their customers.

Experience the CX conference that is unique in its kind

• 300+ Delegates
• 6+ Hours of Practical Learning
• Award-Winning Speakers
• Interactive Demonstrations

Learn more about the event here.