1 day introduction to human-centred design (HCD) – 1st July online

Join Meld Studios, winner of the 2018 Good Design Award and 2022 Good Design Award 'Design Team of the Year', for the latest outing of our highly popular human-centred design workshop, in which we share theory and practical activities that can make better and more human-centred services, cultures and organisations.

This rendition of the workshop is online: 9am to 4:30pm (AEST).

The course provides an introduction to human-centred design. Focus is given to:

• Key activities and benefits
• A diverse range of case studies and impact stories 
• Discovery research theory and practical activity
• Sensemaking activities
• Problem framing
• Ideation and codesign
• Prototyping and testing concepts
• Creating a future vision

The sessions involve the theory and practice of human-centred design methods and mindsets. The sessions involve conducting discovery research with real customers, and prototyping early stage concepts with customers.

Participation is capped at 20.

As well as running this workshop publicly, we can run it in-house for your organisation. Typically this is done over 1 to 3 days and can involve tackling a real organisational project. For more information about an in-house version of this capability building, please reach out to [email protected] for more information. 

Who are these workshops for

These workshops are ideal for anyone helping their organisation become more customer-centred. This includes managers of innovation, UX, marketing, IT, products, and customer experience professionals, as well as start-ups, business analysts, change managers, and in-house design teams.

Why learn from us?

Our expertise is recognised and sought after.

Our work wins prestigious awards. Meld Studios, in collaboration with Queensland Government’s One Stop Strategy and Implementation Office, won the 2018 Good Design Award® of the Year for the Growing Human-Centred Design Across Queensland Government project. The 60th Good Design Awards attracted record entries of 536 innovative designs with 269 projects receiving the coveted Good Design Award®. Of these, there were 30 Best in Class Award Winners from which the Good Design Award® of the Year was chosen. Over the past year our people have been invited to speak or deliver workshops across Australia, as well as in Prague, Helsinki, Copenhagen, Istanbul, Bogotá, Bangalore and across the US. We also won Design Team of the Year in 2022!

We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges.

We continually evolve our approach and love to share what we’ve learned along the way. We use real-life examples and encourage others to share their experiences and questions.

About Meld Studios and the workshop team

Meld Studios is an award-winning design studio with offices in Sydney, Melbourne, Perth and Canberra. We partner with organisations and the people they serve to navigate complexity and change, contributing to equitable, sustainable and just futures.

If you have any questions about the workshop, please contact [email protected].

What attendees said about our recent workshops

"I loved this 3 day workshop! Iain and Karina know their stuff, and have inspired me to think more holistically about using HCD principles and techniques. I feel confident I can influence and create change."

"Thanks for a fun and informative introduction to Human Centered Design. Great facilitation and group activities. I really enjoyed the 3 day course."

"So great to see/hear work with optimism and creativity having such meaningful impact in what can otherwise be dry business/gov strategies. Definitely received so many answered to roadblocks in our current customer focus and cultural change. Thank you."

"This is the only service design course I know of that addresses the intersection between tools, socialisation and organisation/of project activities. You nailed it."

"When asked “is there anything from the past 3 days that you think you could apply to your work?” …… I am struggling to think of anything that I won’t apply to work!"

FAQS

Do you tailor and run your courses for organisations?
We can and have done for a number of organisations. Please email us at [email protected] for details.

What if I need to cancel?
Refunds are available up to 7 days before the event. You can also transfer your registration to a colleague.