Compassion, clarity, courage

All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include:

Types of challenging conversations
Benefits of direct, timely communication
Preparing practically and emotionally
Timing and location of conversations
Determining desired outcomes
Clarity, caution and compassion
The role of language
Strategies for effective outcomes
Managing emotions and mental health
Relevant documentation

This course includes:

Engaging, up-to-date materials.
Take-home resource package.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.

PRICES

Standard | $315
Corporate and Government

Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $145
Concession Card Holders paying as individuals

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $45 toward catering and materials. Click here to apply.

REFUND POLICY

Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.

VENUE

Evolve WA
Whadjuk Noongar Boodjar
Level 1, 20 Southport Street
West Leederville WA 6007

Click here for further details regarding parking, transport and location.

Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.

Contact the host of Difficult Conversations and Delivering Feedback - ONE DAY COURSE