Event description
This 2-day course, run by The Australian Loyalty Association (ALA), and accredited by the Australian Skills Quality Authority (ASQA) is held yearly in Sydney and Melbourne. The course covers all aspects of loyalty including strategy, design, marketing, operations and technology. The course offers a combination of lectures, group discussions, case studies plus module exercises. It will provide the processes and tools needed to create, develop and manage a world-class loyalty program. This course is designed for new entrants to the industry as well as more experienced managers seeking to improve their skill levels.
By the end of the course, participants will be able to apply their new knowledge and skills in their career and business to build a more engaging loyalty program and confidently improve customer retention and advocacy.
Key industry partners and consultants have contributed to the course content, providing expert insights and exposure to the industry.
To learn more, download the Course Guide here.
Private Sessions for 5+ Attendees are available, to find out more please contact us at events@australianloyaltyassociation.com
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