This course has sold out!
Due to demand, we have added an additional course on Thursday 25 May 2023. Bookings here: Managing Challenging Personalities 25 May 2023

Diverse personalities and how to engage them

This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.

Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.

We will provide practical tools and techniques to help work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.

Topics include:

Positive communication strategies
Understanding personality types
Attention issues
Dealing with emotions
Contagious calm
Psychological barriers
Expectations, bias and assumptions

This course includes:

Engaging, up-to-date materials.
Take-home resource package.
All day catering and beverages - with dietary needs catered for.
Certificate of attendance.

PRICES

Standard | $315
Corporate and Government

Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $145
Concession Card Holders paying as individuals

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $45 toward catering and materials. Click here to apply.

REFUND POLICY

Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.

VENUE

Evolve WA
Whadjuk Noongar Boodjar
Level 1, 20 Southport Street
West Leederville WA 6007

Click here for further details regarding parking, transport and location.

Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.