Difficult Conversations and Delivering Feedback - ONE DAY COURSE (23 Apr)
Compassion, clarity, courage
All of us have to face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.
This insightful course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.
- Types of challenging conversations
- Benefits of direct, timely communication
- Preparing practically and emotionally
- Timing and location of conversations
- Determining desired outcomes
- Clarity, caution and compassion
- The role of language
- Strategies for effective outcomes
- Managing emotions and mental health
- Relevant documentation
This course includes:
- Engaging, up-to-date materials.
- Take-home resource package.
- All day catering and beverages - with dietary needs catered for.
- Certificate of attendance.
Standard | $315
Corporate and Government
Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
Concession | $145
Concession Card Holders paying as individuals
We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $45 toward catering and materials. Click here to apply.
Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Whadjuk Noongar Boodjar
Level 1, 20 Southport Street
West Leederville WA 6007
Click here for further details regarding parking, transport and location.
Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.